List VDN and display VDN showing DIFFERENT vectors? 1

[telcomnewbie]

Has anyone ever encountered a contact center where list VDN command displays the correct VDN and Vector, but when you display a VDN,the vector showing is different that the one it showed in the list vector.

Example:
list VDN shows
VDN Vec
1276 7
1301 76
6159 21
If you display or change VDN 1276, the vector shows 76
VDN 1301 will show vec 21

The calls are processing on the wrong vectors, but list vector shows they're using the right vector. Has anyone ever encountered this???!!

 

[orypecos]

If u have maintenance, I would call them to clear out the software corruption. If no maintenance aggreement, I would shut the system down or do a 'reset system 4" after hours.

Da-vi'do

P.S. A message to all,if you want to get the best response to a question, please read FAQ222-2244 first. Also give the type & version of your voice mail & pbx system & preview your post to make sure it is complete & understandable. Be aware that if u don't answer a question, I usually will not continue to help u.

 

[mrjedi]

what version are you running. There are major issues in 2.01 and 2.1 and there are patches that need to be applied.