List of Console Permsions Features Available

[learn2shoot]

I am at a new job still working with Avaya, but without access to ASA. So my question is more hypothetical - If we give someone (COS) console permissions - what can they do IF they knew the codes (if they wanted to cause trouble. I have thought of 2

-Call Forwad other people's calls
-Change Announcements

What Else?

 

[LoopbackJack]

I don't have the entire list, but here's some more:

Console Permissions allows a user who has a multiappearance telephone, to control the same features that the attendant controls. You might assign this permission to front-desk
personnel in a hotel or a motel, or to a call center supervisor. With console permission, a user can:

- Activate Automatic Wakeup for another extension
- Activate and deactivate controlled restrictions for another extension, or group of
extensions
- Activate and deactivate Do Not Disturb for another extension, or group of extensions
- Activate Call Forwarding for another extension
- Add and remove agent skills
- Record integrated announcements
- Call-Park calls to common extensions