Linux user needs help from Windows user

[LinuXelite]

Hi!

I'm a Linux user since 1999 and I'm not very familiar with Windows XP. For the first time in my life, I need help from you (I helped a lot of Windows user concerning linux, now its my turn to ask for help).

Someone in my family has Windows XP pro. He installed SP2 and had to reformat his Harddrive. When he tries to install Win XP, he got the following message (after the first reboot):

A problem has been detected and windows has been shut down to prevent damage
to your computer. If this is the first time you've seen this stop error
screen, restart your computer. If this screen appears again, follow these steps:
Check for viruses on your computer. Remove any newly installed hard drives
or hard drive controllers. Check your hard drive to make sure it is properly configured and
terminated. Run CHKDSK /F to check for hard drive corruption, and then restart
your computer.

*** Stop: 0X0000007B (0XF8980524,0XC0000034,0X00000000,0X00000000)


I told him to try these:

- Run fdisk and delete partitions;
- Reformat
- format c: /mbr
- try with a new HArddrive.

Nothing works. However, he can install Windows ME witouth problem.

I don't know what to do. There is nothing in MS Knowledge database. There is not "man" pages either ;o)

¸Anyway have you seen this before and what do you sugguest?

Thank for your help!!


Here the specs:
Aopen SX4B Pro-533
Intel 845E (+1ch4) chipset
CPU: Pentium 4 2.4 Gi.
Socket 478 / ATX

 

[aquias]

Well, that's interesting. I haven't seen that error before. A few things first...thanks for helping us Linux challenged people (yes I'm a Windows baby).

Next up, what is he using to Fdisk? That is a utility that is no longer packaged on boot disks after Win 98 (I may be off a version or so there my apologies if that's so). My reason for asking, is that Win 2k and Win XP formats do not do true formats of a disk. The bootable partion keeps a listing of all versions that were previously installed (ran into this problem on my first XP build).

I would recommend going to a boot disk creation site and pulling down the files to make a 98 boot disk and use the FDisk and Format from that boot disk.

Next up, did he actually swap out the hard drive? I just re-read your original statement and caught that line. If so, it seems like a different piece of hardware may have gotten a bug or that something is corrupted on his copy of XP. How did he obtain his current version (No need to post it, just verify that he got it from a legit source).

Those are my initial thoughts on this. My focus, if he did swap the drives, would turn heavily to his media and the rest of the Blue Screen he's receiving. That may list what part of the kernel is getting corrupted and by what.

 

[linney]

How to troubleshoot "Stop 0x0000007B" errors in Windows XP

http://support.microsoft.com/default.aspx?scid=kb;en-us;324103&FR=1&PA=1&SD=HSCH

You receive a Stop 0x0000007B error after you move the Windows XP system disk to another computer

http://support.microsoft.com/default.aspx?scid=kb;en-us;314082&FR=1&PA=1&SD=HSCH

HOW TO: Partition and Format a Hard Disk in Windows XP (Q313348)

http://support.microsoft.com/support/kb/articles/q313/3/48.asp

Read the paragraph,
"How to Partition and Format Your Hard Disk by Using Windows XP Setup."

For more help (shows enlargeable screenshots) go here.

http://www.blackviper.com/Articles/OS/InstallXPPro/installxppro1.htm

If you want to repair MBR's in XP use FixMbr from the Recovery Console. Read the article to see what else is available.

HOW TO: Install and Use the Recovery Console for Windows XP (Q307654)

http://support.microsoft.com/support/kb/articles/q307/6/54.asp

 

[mikker]

I agree with aquias. about creating a 98 boot disk. You can also use the Win98 cd to fdisk and format. you just have to use the E: prompt instead of the A: prompt. after disk is completly formatted you should have no problems re-installing XP.

 

[LinuXelite]

No we format the disk. We cleaned the partition.

nothing works.

 

[linney]

"He installed SP2 and had to reformat his Harddrive".

What was the problem that caused the need for a reformat and install originally?


Before you start the install process, obtain and install the latest basic input output system (BIOS) upgrade for your computer from the computer manufacturer. If no Bios update is available set bios to original defaults. Make sure any Bios anti virus scanner is disabled.

If you've got USB devices, unplug them until you're done with the initial install, then plug them in and install them once the system is up and running.

 

[LinuXelite]

I'll try that and come back with the result.

 

[bcastner]

It sounds like you may have a SATA or RAID 0 installation, and need the drivers for the hard drive during the F6 portion of setup.

 

[Dollar]

Does the BSOD say anything about "framebuf"?

I had this once, but cannot remember the actual code. It turned out that the L2 Cache in the bios was disabled (default is enabled - apparently).

It also caused XP to take SUPER loooooooooooooong to build.