Environment: Symposium 4.0.1.7 / Meridian Release 25.30
Problem: I have a Lineside T-1 hooked up to an Edify 8.5 IVR with the requisite “500” TNs configured (with ACD agents assigned).
We can successfully log-in/log-out the agents, put active calls on hold, etc., through TAPI SP (and Julmar phone/TAPI Browser), but cannot facilitate a call transfer from those ports. We get a LINEERR OPERATION UNAVAILABLE (basically no more calls can be made).
We do not have this issue using TAPI to transfer a call from a digital set (2616), only from the IVR ports.
The CLS on the TNs have XFA, so transfer is allowed. Trying to ensure it is not CLS related, I have also set MBXA (multi-party XFER allowed), MCRA (multiple call arrangement allowed), and XHA (exclusive hold allowed) – not sure if they make a difference.
Problem: I have a Lineside T-1 hooked up to an Edify 8.5 IVR with the requisite “500” TNs configured (with ACD agents assigned).
We can successfully log-in/log-out the agents, put active calls on hold, etc., through TAPI SP (and Julmar phone/TAPI Browser), but cannot facilitate a call transfer from those ports. We get a LINEERR OPERATION UNAVAILABLE (basically no more calls can be made).
We do not have this issue using TAPI to transfer a call from a digital set (2616), only from the IVR ports.
The CLS on the TNs have XFA, so transfer is allowed. Trying to ensure it is not CLS related, I have also set MBXA (multi-party XFER allowed), MCRA (multiple call arrangement allowed), and XHA (exclusive hold allowed) – not sure if they make a difference.
