line

[cheikhdtn]

Hi
we have iop 9.1 and analogue line blocked after end of communication.

 

[pccsipoffice]

More information and work on your prose is needed.

http://WWW.MC-COMMUNICATIONS.NET

 

[gwebster]

Provide more detail - what is the equipment, how is it connected, steps to reproduce,… in order to get a reasonable answer.

 

[cheikhdtn]

In our company, we have a pbx ipo 500 v2 9.1 with a hundred ip phones and twenty analog phones
and when the switchboard operator transfers the call from network line to network line, the two lines at the end of the communication are blocked

 

[AACon]

Turn on trunk to trunk connect.

-Austin
I used to be an ACE. Now I'm just an Arse.

 

[cheikhdtn]

Hi AAcon

The trunk to trunk option is enabled but still the same problem.

 

[sizbut]

Your analog trunk disconnect settings are wrong. Fix them.

Stuck in a never ending cycle of file copying.

 

[sizbut]

Hopefully that was as brief and therefore unhelpful as your own statements.

Stuck in a never ending cycle of file copying.

 

[IPid10t]

Hi cheikhdtn, when you say "when the switchboard operator transfers the call from network line to network line, the two lines at the end of the communication are blocked " what exactly do you mean?
Is the operator trying to transfer the call to an external phone number? and when "communication are blocked" what kind of error are you receiving? are you getting a busy tone, wave off from the phone, or any error messages that pop up on the display of the phone?

 

[cheikhdtn]

the communication takes place normally when the 2 end their conversation and hang up the handset the two lines remain blocked and nothing is displayed and no busy tone.
Thanks

 

[IPid10t]

I think i understand what the issue is. So when the call is completed the line is not disconnecting properly? If that is the case does the line eventually clear, or do you have to either go into system status reset the line, or reboot the phone system?

 

[cheikhdtn]

that's it the 2 lines do not disconnect and I have to unplug and reconnect the port cables on ipo to restore the 2 lines.

 

[TouchToneTommy]

Confirm that your locale is set correctly in System > System tab
On the System > Telephony tab...
Check the box for Unsupervised Analog Trunk to Trunk Disconnect Handling
Uncheck the box for Drop External Only Impromptu Conference Call



SYSTEM/TELEPHONY/TELEPHONY

Unsupervised Analog Trunk Disconnect Handling: Default = Off. Software level = 8.0+
When using analog trunks, various methods are used for trunk supervision, ie. to detect when the far end of the trunk has disconnected and so disconnect the local end of the call. Depending on the locale, the system uses Disconnect Clear signalling and or Busy Tone Detection. This setting should only be enabled if it is know that the analog trunks do not provide disconnect clear signalling or reliable busy tone. When enabled:

· Disconnect Clear signalling detection is disabled. Busy tone detection remains on.

· Unsupervised transfers and trunk-to-trunk transfers of analog trunk calls are not allowed. The Allow Analog Trunk to Trunk Connect setting on analog trunks (Line | Analog Options) is disabled.

· If Voicemail Pro is being used for external call transfers, Supervised Transfer actions should be used in callflows rather than Transfer actions.

· For systems in a Small Community Network, all systems in the network must have this setting set to match each other.

 

[IPid10t]

As TouchToneTommy stated make sure your locale is set correctly. A few things to check is to go to the line in Manager then go to Analogue options. You can First try it with "Disconnect Clear" checked and make sure that the setting matches the provider settings (You will need to call into your carrier to confirm) . If you still run into issues you can try what TouchToneTommy recommended

1: Go to Line Analogue Options Uncheck "Disconnect Clear
2: Go to System>Telephony and check "Unsupervised Analog Trunk Disconnect Handling