A customer has a specialized Broadcast Telephone system they wish to connect to the Opt 11. This system is primarily intended to connect to a CO switch. The system is working fine with the CO PRI. However there have been integration issues with the Nortel. It supports PRI and T1 robbed bit E&M Wink start using DP 10 pps in and out.
If they use a PRI between the systems they were not able to route calls coming into the Nortel over to the new system. The only way to do so was to use a workaround where calls for the DIDs in question are routed to an extension set to forward calls. Apparently this is due to limitations on Nortel's architecture with regards to trunk to trunk connectivity.
The problem with this workaround is that the customer wants ring-no-answer to be answered by the Opt 11's voice mail system. Apparently once control is given over to a trunk interface it is no longer monitored for RNA, busy, etc.
The other complaint is that other PBX stations cannot transfer calls to the broadcast system.
I have seen this done on a Definity. As I recall there this was done doing using a "follow me feature". It has also been done on Mitel PBXs.
The customer has also investigate using a T1 card to do this. Apparently this is meant for remote stations so the remote analog terminals look like inside extensiosn on the Nortel. However apparently only loopstart robbed bit signaling is available fo ruse with this card.
The broadcast system does support E&M wink start robbed bit signaling, but apparently the Opt 11 can't use that.
Any ideas how to make this work with the Opt 11c? The original Nortel rep said he could make this work, and then just gave up. Another Nortel programmer was able to make it work with a workaound, but this does nto meet the customers expectations.
If they use a PRI between the systems they were not able to route calls coming into the Nortel over to the new system. The only way to do so was to use a workaround where calls for the DIDs in question are routed to an extension set to forward calls. Apparently this is due to limitations on Nortel's architecture with regards to trunk to trunk connectivity.
The problem with this workaround is that the customer wants ring-no-answer to be answered by the Opt 11's voice mail system. Apparently once control is given over to a trunk interface it is no longer monitored for RNA, busy, etc.
The other complaint is that other PBX stations cannot transfer calls to the broadcast system.
I have seen this done on a Definity. As I recall there this was done doing using a "follow me feature". It has also been done on Mitel PBXs.
The customer has also investigate using a T1 card to do this. Apparently this is meant for remote stations so the remote analog terminals look like inside extensiosn on the Nortel. However apparently only loopstart robbed bit signaling is available fo ruse with this card.
The broadcast system does support E&M wink start robbed bit signaling, but apparently the Opt 11 can't use that.
Any ideas how to make this work with the Opt 11c? The original Nortel rep said he could make this work, and then just gave up. Another Nortel programmer was able to make it work with a workaound, but this does nto meet the customers expectations.