Lazy IT man with Outlook

[bosatsu91]

After recently arriving at a new company, I found they were using Microsoft Outlook web access for email. We are a construction co and I am at an on site trailer. The main office uses outlook and does NOT use web access and we are on the same servers. I decided I wanted to use the outlook on my comp and set up my email through the pop server w/o IT help. Everything works except I cannot email people outside of our domain name. I can recieve them fine...just cant send them out. We contacted our IT and he is telling us that we are going to have to pay a huge sum of money to fix this seemingly minor problem which he says he needs to do a MAJOR reconfig for...
Is there anyway I can fix this myself...or show my IT guy ...so we can get this change over done.

 

[shmoes]

Do you know the IP address of your SMTP server?

it's possible that a DNS change needs to be made, and your computer is not seeing the DNS. if you can use the IP address instead of the .com if it works, then it's a dns change that needs to be made.

hope that makes sense



~Shmoes

I lay claim to nothing and everything. My words may be wisdom or disaster. In the end you make a choice. Noone is perfect.

 

[bosatsu91]

Thanks! I will try to find out what it is. I really doubt this guy will tell me though. Is there anyway I can find out without going through him?

Thanks Again!

 

[shmoes]

if you goto start > run > cmd

and type tracert smtp.whateveryoursis.com the first line will show the ip address.



~Shmoes

I lay claim to nothing and everything. My words may be wisdom or disaster. In the end you make a choice. Noone is perfect.

 

[shmoes]

After re-reading your initial post..

I realized that your at a different location. I know you said they do not use WEB access, but if you are recieving email from outside the company you must have some type of internet connection. even if say your browsers are disabled.

now, the question is who provides your internet service at your main office, and who provides your internet service in your trailer?


how are you connecting to the office from the trailer? are you dial directly into the server?

If you have 2 companies providing Internet access, you cannot use another companies smtp server to send out.


for example if your works pop/smtp servers are

Office - uses bobs internet company
pop3.bobsinternet.com
smtp.bobsinternet.com

Trailer - uses Joes internet company
pop3.bobsinternet.com <-- can be used to recieve
smtp.joesinternet.com <-- has to be used to send, you cannot use bobs. unless your service is provided by the same company.









~Shmoes

I lay claim to nothing and everything. My words may be wisdom or disaster. In the end you make a choice. Noone is perfect.

 

[bosatsu91]

We have a DSL connection through SWBELL but we own our own domain...and that is what I have it set up through in Outlook. ie mail.construction.com for pop and mail.construction.com for smtp...

We have a full Internet connection with browsers. Could we just use the SWBell smtp servers for our outgoing mail?

as far as connecting to the office for mail he has us set up using the microsoft web access app to send and recieve...ie in our browser we go to

http://mail.construction.com/exchange/

and log in using our passwords...

Thanks again!

 

[shmoes]

if both the trailer and office use SWbell, then you should be able to use the mail.construction.com, but try the ip address.

in my experience all ISP's have there own smtp server so, my best answer would be yes, you can use there smtp. you may have to give them a call to find out what it is if the obvious doesn't work.


~Shmoes

I lay claim to nothing and everything. My words may be wisdom or disaster. In the end you make a choice. Noone is perfect.

 

[bosatsu91]

When I tried the tracert it was not able to trace for smtp.construction.com but it was able to for mail.construction.com ...when I put the ip addy in..it said it was unable to find the server when I hit the test settings button.

Thanks again.

 

[shmoes]

well, by default, a majority of companies use &quot;smtp&quot; but it's not always the case. i've seem mail, smtp, mx . i'm sure there are others.


try mail.xxx.xxx.xxx.xxx.com

If that doesn't work call SWbell, and ask them what the backup smtp server is.

~Shmoes

I lay claim to nothing and everything. My words may be wisdom or disaster. In the end you make a choice. Noone is perfect.

 

[bosatsu91]

Great! Thanks for your help!

 

[shmoes]

no problem, let me know how it goes.

good luck

~Shmoes

I lay claim to nothing and everything. My words may be wisdom or disaster. In the end you make a choice. Noone is perfect.