When you are saying "cut-off" I have to assume the letters in the label. You have already looked at screen resolution, but I would next check the font size (right click background, select properties, then look on the appearance tab). If the user has a larger font size, that would render bigger in the label and would probably be cut off. Some mice also have the ability to change the font size in smaller increment, usually by holding the ctrl or shift ket down while using the wheel. That be my next look....
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People think it must be fun to be a super genius, but they don't realize how hard it is to put up with all the idiots in the world. (Calvin from Calvin And Hobbs)
Robert L. Johnson III
CCNA, CCDA, MCSA, CNA, Net+, A+, CHDP
VB/Access Programmer