Keyboard dead at logon. 2

[bullhlms]

When I try to boot, my keyboard is often dead, which makes it VERY difficult to enter my password. Sometimes a "safe boot" helps; usually if I insert a floppy when the keyboard doesn't respond it helps. Usually a "restart" is more successful than a "cold" boot. This started over two months ago, and has gotten worse and worse. I have restored, but not that far back (not available), checkdisk'd, virus scanned (Norton)and defragged, to no avail. I have WINXPHESP1, 512M RAM (checked), 80G, Athlon in Compaq.
Any help would be appreciated.

 

[bullhlms]

Everybody (BTW I posted this on Jade1001's thread also.)
I have found that four files are loaded exiting "standby":
Loaded driver \SystemRoot\System32\DRIVERS\usbccgp.sys
Loaded driver \SystemRoot\System32\DRIVERS\hidusb.sys
Loaded driver \SystemRoot\System32\DRIVERS\kbdhid.sys
Loaded driver \SystemRoot\system32\drivers\kmixer.sys

Examining "good" and "bad" bootlogs shows that usbccgp.sys has not been loaded when kbdhid.sys fails to load. The two logs were both created from re-starts, with NO system changes between.
Anybody have an idea why???

 

[linney]

Have you looked around this site at all.

http://www.usbman.com/winxpusbguide.htm

It is the top site for USB problems but you have to look for it by following the various links.

 

[bullhlms]

Thanks, Linney. I'll check it out. When looking at "system information" I was surprised to see the following:
usbccgp Microsoft USB Generic Parent Driver c:\windows\system32\drivers\usbccgp.sys Kernel Driver Yes Manual Running OK Normal No Yes

Is there a way to make this load "automatic"? Would that solve the problem several of us are having?

 

[bullhlms]

Problem solved? I think: The problem is a “manual” start of “usbccgp.sys” (Microsoft USB Generic Parent Driver). I changed the startup type in the registry to “auto” and have had 6 sequential successful restarts or coldstarts, and no failures (loss of keyboard). Specifically, I changed the value at
hklm/system/Controlset001/services/usbccgp/start from 3 to 2 (man to auto).
Pls let me know if this works (or doesn’t) for you. I have seen no adverse (or other) side effects. BTW if anyone is aware of a danger in this change, pls inform me. Thanks. Bllhlms@sbcglobal.net

 

[linney]

Microsoft USB Generic Parent Driver.

http://msdn.microsoft.com/library/en-us/buses/hh/buses/usbsystem_3j8n.asp?frame=true

You may be able to do something via the Recovery Console. No idea what the outcome may be. Have a look at these commands.


Disable.

Disables a Windows system service or driver. The variable service _or_ driver is the name of the service or driver that you want to disable. When you use this command to disable a service, it displays the service's original startup type before changing the type to SERVICE_DISABLED. You should note the original startup type so that you can use the enable command to restart the service.

Enable.

Enables a Windows system service or driver. The variable service_or_driver is the name of the service or driver that you want to enable, and start_type is the startup type for an enabled service. The startup type uses one of the following formats:


SERVICE_BOOT_START
SERVICE_SYSTEM_START
SERVICE_AUTO_START
SERVICE_DEMAND_START
Exit quits the Recovery Console, and then restarts the computer.

 

[bullhlms]

Thanks Linney,
Did you read my post this PM?

 

[bullhlms]

Further testing shows my 11/12 "fix" is not 100%, but I have gotten much better results. I still believe the generic driver "usbccgp.sys" must be loaded before the keyboard can be, and that threaded loading makes it dicey.

 

[bullhlms]

Further observation indicates that usbccgp.sys will not load if the (USB) keyboard is not detected. It may be a timing thing where the keyboard has to respond within a limited amt. of time and sometimes doesn't. Perhaps a different USB keyboard would respond faster. (Mine was supplied by Compaq with the computer.) Tried loading usbccgp.sys with the cmd "sc start usbccgp", and got an error msg indicating no one was home, so it wouldn't load. Unplugging/plugging keyboard didn't work. Am using a PS2 keyboard to type this. Good luck, and thanks for help all. I'm out of ideas.

 

[gmcjimmyguy]

I know my usb problems with xp were related to mouse, but i found that my usb host controller drivers were causing the problem, so i installed an add on usb card an that uses different drivers so no problems. ? perhaps?

 

[bullhlms]

gmcjimmyguy, Did you get an error message, or just deduce that it was the host controller drivers? I have 4 USB ports and other peripherals (printer, card reader, web cam) work well on them. They are all on the compaq mbd., and the drivers are Compaq. Only error? msg I get is that (keyboard) port is not in use (about one boot in 5-10). Tia.

 

[bullhlms]

Likely solution: (My keyboard has worked oerfectly for about two weeks, so I cannot verify, but I installed the files and it didn't bomb.)
The following is from another thread re: USB scanner;

"piaff1 (TechnicalUser) Dec 3, 2002
Since posting the question about Canon USB2 Scanner and USB2 support I have found the answer which may be useful to anyone else with this problem. If you are running Windows XP and have an AMD motherboard with Via chipset the problem occurs because of a power fluctuation when turning on any other USB device. To correct this I was advised by Canon tech support to go to viaarena.com and download and install 4 in 1 driver for AMD. I have done this and now my scanner is working perfectly."

I welcome any feedback.