Just Weird, outbound call shows withheld on a single extn.

[qtelcom]

IP500v2 with PRI on 8.1.73

One Ars route "Main" pushing out their main number, as far as I can only one phone has this problem. When they dial out, their calls on the receiving end come up 'withheld', goto the next phone over and call out and the Main number shows up on the receiving end like it should. (btw both calls used the same channel 23 on the PRI when testing) Users are identical in programming and there are NO custom user short codes. Phones are 9508's, and I have a single ARS route on the entire system, and that has every single possible match pushing out their main number. This is just weird and I can't figure it out. They were on 8.1.43 so I upgraded them to 8.1.73 to avoid any 'working as intended' avaya feature nonsense..

Any ideas? There is only a single extn reporting this issue, the rest work fine. Is there some mystery checkbox in manager somewhere that can override the ARS and have the call sent out as withheld?

 

[kwing112000]

look in the menu on the phone. there is a setting at the phone level to block caller id.

Kevin Wing
ACSS Small and Medium Enterprise (SME) Communications
ACS- Implement IP Office
ACA- Implement IP Office
Carousel Industries

 

[Westi]

trace the PRI with Monitor and see what the system sends out then you might get more info

also trace the user with SSA at the same time

Joe W.

FHandw, ACSS (SME), ACIS (SME)

http://convergednetworks.ca

“This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[amriddle01]

There is a setting in the menu of 9500 and 1400 and 1600 etc, I think it's in Call Settings and you can choose to withhold your number there, so look in the handset (not literally)



"No problem monkey socks

 

[Hovus]

amriddle, all I thought about was Zoolander after I read your post...It's IN the computer?!

I have dreamed a dream, but now that dream has gone from me.