Joining existing calls

[vaniello]

I need to have the ability for a user to join and existing phone call without having to be conferenced in to that call. Is the Call Intrude feature the best way to accomplish this? Can multiple people intrude on the same phone call?

Also, instead of having one button for every extension I want someone to be able to intrude on is it possible to allow the user to input the extension they want to intrude on? We would need a way to restrict this to a set extensions, maybe ones within a certain hunt group.

Thanks.

V/

 

[socalsteve]

Call Intrusion


Call intrusion allows a user to join another users existing conversation. Once the intrusion has occurred, all parties can hear and talk to each other. Note that intruding uses IP Office conference resources.

The ability to intrude is controlled by two IP Office configuration settings, the Can Intrude (User | Telephony | Supervisor Settings) and the Cannot Be Intruded (User | Telephony | Supervisor Settings). By default no users can intrude and all users cannot be intruded.

· Bridging
Users with call appearance buttons may be able to bridge into other calls. This is similar to intrusion but subject to different operation.

· Privacy
IP Office 4.0+ provides privacy features that allow users to indicate that a call cannot be intruded on. See Private Calls.



Below is an example of a short code, which can be used to attempt call intrusion. Using it the intruder would dial *90*N#, replacing the N with the extension number of the user into whose call they need to intrude.

· Short Code: *90*N#

· Telephone No: N

· Feature: CallIntrude



The Dial Inclusion short code feature can be used instead of Call Intrude. It allows the intruder and the intrusion target to talk without the third party hearing them. During this type of intrusion, all parties hear a repeated intrusion tone. When the intruder hangs-up the original call parties are reconnected.

 

[amriddle01]

Basically RTFM

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[socalsteve]

Call Intrude


This feature intrudes on the existing connected call of the specified target extension. All call parties are put into a conference and can talk to and hear each other. Use of this feature is subject to the Can Intrude status of the intruder and the Cannot be Intruded status of the target.

A Call Intrude attempt to a user who is idle becomes a Priority Call.

· Note that this feature requires conference resources from the IP Office system for the duration of the intrusion.

· IP Office 4.0+ provides privacy features that allow users to indicate that a call cannot be intruded on. See Private Calls.

· For IP Office 4.2+, intruding onto an a user doing silent monitoring (Call Listen) is turned into a silent monitoring call.



· Telephone Number: Target extension number.

· Default Short Code:

· Phone Manager Control:

· SoftConsole Control: Actions | Intrude.

· Programmable Button Control: Intru

· See also: Call Listen, Dial Inclusion.

· IP Office Software Level: 1.0+.

 

[socalsteve]

Call Intrude


Intrudes on the existing call of the specified target extension. All call parties are put into a conference and can talk. Use of this feature is subject to the Can Intrude status of the intruder and the Cannot be Intruded status of the other call parties.

If the target is idle, the function is changed to a normal call.

· IP Office Software Level: 1.1+.

· Action: Advanced -> Call -> Call Intrude.

· Action Data: User number or blank for entry when pressed.

· For IP Office 4.0+, on large display phones, if configured without a preset target this type of button will display an interactive button menu for target selection.

· Default Label: Intru.

· Toggles: .

· Status Indication: .

· User Admin: .

· Phone Support
Note that support for particular phone models is also dependant on the IP Office software level.

· Analog:

· 1600 Series: *

· 20 Series:

· 2400 Series:
· 3600 Series:

· 3700 Series:

· 3810:
· 4400 Series:

· 5400 Series:

· 4600 Series: *
· 5600 Series: *

· 6400 Series:

· 9040:

· T3/T3 IP Series:


· *Not 1603, 4601, 4602, 5601 and 5602 except where 4602 is supported on IP Office 2.1 and 3.0DT software.

 

[intrigrant]

Hm, i never noticed that tek-tippers ever read any manual.
And now someone asks a question which is well documented, everybody starts to copy and pase the manual here and yelling RTFM!

I am glad you all read the manual so well, that will be the end of this forum.....

 

[vaniello]

Actually, I read the manual and knew which feature to use, but wasn't sure if there was a better way to do what I wanted to accomplish.

The manual is great if you know what you are looking for already.

V/

 

[amriddle01]

vaniello, I'll give you that one, it is a little large to read through looking for a feature that you don't actually know the name of

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[intrigrant]

I did not have comment on you post vaniello, but i do comment on copying and pasting the manual. It does not cover your question which basically is:
Can multiple users intrude in one particular conversation?

Yes they can but all these users need to have the right to intrude in calls. Basically it will be one conference call.
Another option can be to use the monitor feature were the users can listen to the conversation and if necessery they can intrude in the conversation.