Join Coverage Group 1

[efpav]

I have a Partner systen with Partner 18 phones. We have a coverage group for a particular department, and I have successfully added particular extensions to that group (group 771), but the department phones have a programmed button to manually join the group, and I do not know the keystrokes necessary to join the phones or program the button.

Any help would be sincerely appreciated.

 

[Westi]

I don't think there is a button to join the group, you just add them and put a DND to the phone if they don't want to answer group calls

Joe W.

FHandw., ACS

If you can't be good, be good at it!

 

[Telecomboy]

Westi is right. I would go to one of the phones that already has the "log-in" button on it, press Feature 00, then press the "log-in" button and see what it says in the display of the telephone. I bet it is a Do Not Disturb Button.

 

[efpav]

Thank you both for the reply.

I located a staff that didn't have the button programmed.

She hits Feature 764 (followed by the coverage group) 771.

Any idea what that feature is called?

Thanks again.


Eric

 

[TouchToneTommy]

Well, looks like your Partner 18-D phone is connected to a Merlin Magix control unit, and the installer did not change the designation strip to read "Merlin ETR-18D".

The button you need is ES-2, and you should be able to program it with Feature 00, press the button, #764, Feature *00.

 

[Westi]

Good one TTT

Joe W.

FHandw., ACS

If you can't be good, be good at it!