jitter/static of time stamp during playback VMPRO R8 1

[1043]

IPO 500 V2 8.0.42 VMPro 8.0.1009. Intuity mode.

When playing a a voicemail message,there is jitter or sometimes a burst of static at the point in the message header where it tells you the length of the message.

I have this same problem on two setups. One is a virtual server VM Ware server 2008. The second is in my lab on a windows 7 CPU. Same issue 2 enviroments.

When I downgraded my lab system to R7.0 or R6.1 I cannot reproduce the issue. No jitter or static at all.
Has anyone come accross this or can some one attempt to reproduce this.

Any input would be helpful.

 

[montyzummer]

Try IPO mode first in vmpro and see if it still happens.

APSS (SME)
ACSS (SME)

 

[1043]

Nopt a fan on IP Office mode, very limited on what it does. Switching to IP Office mode will fix the issue by eliminated the time stamp.

 

[montyzummer]

limited in what way?? the time stamp will still display on the handsets and im sure play the audio of that stamp

APSS (SME)
ACSS (SME)

 

[1043]

What about analog extensions or remote checking of messages?

 

[montyzummer]

IPO mode will allow remote access to mailboxes and i dont know what you mean by slt extns what do you want to achive on analogue extns??

APSS (SME)
ACSS (SME)

 

[1043]

I don't use IPO mode at all it sucks.. Thanks for the help.

 

[amriddle01]

lol, whatever I would add that I have never, not once needed to switch to Intuity mode to use any features not available in IP Office mode, I have however had to go the other way several times to cut down on the barrage of options and prompts you get on Intuity

 

[montyzummer]

right agreed and guess what due to the silence ..Mr Riddle here you go * because i think this is a case of being told its limited rather than trying it.

APSS (SME)
ACSS (SME)

 

[montyzummer]

and as far as ipo mode sucking at least it does not give endles , prompts and instructions and does not cause jitter on time stamping a message ...get intuative on that

APSS (SME)
ACSS (SME)

 

[1043]

I should have said I am not a fan instead og sucking, my bad. I have over 100 of these systems out there and was asking for a little help.So much for that. Changing to IPO mode is not helping with my issue. I ask for help and you start bashing.
Thanks again

 

[montyzummer]

ha chill we are playing , we just like our product and stand by it, but if ipo mode solves the jitter , that must point towards a bug within vmpro itself , have you tried a repair install?

if not..no harm trying.

if yes must be a candidate for a ticket ..as honestly ipo does give audio time stamp and if there is differences between the two well Avaya sort it out......but no hard feelings

APSS (SME)
ACSS (SME)

 

[1043]

Uninstall/Reinstalled half a dozen times ,deleting folder completely. downgraded, upgraded .... all same result.
Only exists on R8.0
Different wav files are used between modes so switching it doesn't help with finding problem.

 

[montyzummer]

R8 ticket required then ..keep us posted

APSS (SME)
ACSS (SME)

 

[amriddle01]

I would say it does help find the problem as it would narrow the issue right down to a certain set of .wavs, or if it's still the same then it rules that out, its so quick to change mode and test I don't see the resistance, you could have done it 3 times in the time it took me to type this

 

[1043]

Then stop typing.

 

[amriddle01]

Has anyone got a spare Teddybear? This guy has just thrown his in the corner

 

[montyzummer]

mine is at home but , i will send it off to him...i use the alarm function on vmpro in IPOMODE to wake him up every morning!!!!

APSS (SME)
ACSS (SME)