Java 1.8 and a working SSA 4

[Heinrichk]

Good day

Most of you noticed that when upgrading to Java 1.8 your System Status does not open or does no longer work after a Java upgrade.
I have found a working solution to get you on the latest version of Java and still use the SSA and your other applications that needs Java 1.8 or higher

After a Java upgrade it removes the javaw.exe from the following directory on your computer/server
C:\Windows\SysWOW64
What you need to do is make a copy of the new version that you have installed to the missing directory

New version can be found in the following location
C:\Program Files (x86)\Java\jre1.8.0_51\bin\javaw.exe

Copy the javaw.exe and past it in the folder where your system status looks for the file C:\Windows\SysWOW64
Now you have a working SSA using Java 1.8 and the rest of your applications still carry on working that needs the upgraded version

 

[Alfalis]

Alternatively create a shortcut with the following values:

Target: "C:\Program Files (x86)\Java\jre1.8.0_51\bin\javaw.exe" -jar ssaviewer.jar"
Start in: "C:\Program Files (x86)\Avaya\IP Office\System Status\"

Now whenever you update your Java just edit your shortcut (bold part) to match the actual folder

http://www.ptc.de

- ACSS

IPC - Very convenient tool for IPO admins

http://www.tek-tips.com/faqs.cfm?fid=7683

IPO Call Logger - Customizable Call Logging Utility

http://www.tek-tips.com/faqs.cfm?fid=7689

 

[qtelcom]

I've noticed on 9.1.3 that new admin software installs seem to just work now without any modifications to the system status shortcut.

 

[sizbut]

I had been smiling thinking maybe they were fixing a problem that didn't exist if you just installed the latest SSA for the release (but I'm trying (honest) not to post things that make me look like a grumpy sod).

Stuck in a never ending cycle of file copying.

 

[magix2kewl]

If you are using Collaboration server it will require 1.8 and then ssa is toast without this fix

 

[janni78]

This must be the gazillionth post about the same thing, last one is not even 15 posts down =)

While the tips in post #1 and #2 work, they aren't that great.

1. If you move javaw.exe to syswow32 it won't be updated next time they release a new version which is pretty often.
2. Using the direct path will lock you to that version of Java and you'll need to change it when a new version comes.

9.1.3 uses a .bat file to launch System Status.
Basically executes "start javaw.exe -jar ssaviewer.jar &"

For a more permanent fix (until you upgrade to 9.1.3) regardless of java updates you can point your System Status shortcut to just
"C:\Program Files (x86)\Avaya\IP Office\System Status\ssaviewer.jar"




"Trying is the first step to failure..." - Homer