IPO SE 12.1
Does IX workplace Support/ Ring with Bridges appearances? I am looking at different docs and post and best I can determine is no since it does not have any programable buttons to ring.
It seems it would be easier to have a HG with the IX workplace extension in it.
Any information is appreciated.
You're correct in your understanding —
Avaya IX Workplace (for Windows, Android, or iOS)
does not support ringing on Bridged Appearances (BAs) the same way that physical deskphones like 96xx or J-series phones do.
Why?
IX Workplace is a
softphone application, and unlike hardware phones, it doesn't support programmable line appearance buttons — which are essential for handling bridged appearances. These buttons are what allow a phone to ring when a call comes to another extension that’s bridged.
Key Limitations with Bridged Appearances on IX Workplace:
- It can display bridged calls visually in the call history or active calls list.
- It cannot ring on incoming calls to bridged extensions.
- It cannot show programmable BA buttons (no physical buttons to map to).
- You can manually pick up bridged calls if you're already aware of them (e.g., from another device notification), but it’s not ideal.
Alternative Approaches:
Best Practice: Use a
As you suggested:
- Add the IX Workplace extension as a member of a Hunt Group.
- Calls ring all members as per the HG ring mode (e.g., collective).
- This allows proper call delivery with ringing and even fallback options.
Optionally:
- Use Group Call Pickup or Call Coverage as a workaround for team answering scenarios.
- If you need shared lines, Avaya recommends Team Buttons (on supported phones), but again — these are not fully functional on IX Workplace.
Avaya Docs to Reference:
While the documentation on this is often ambiguous, the
IPO R12.1 "IX Workplace Deployment Guide" and
IPO Feature Description Guides confirm this limitation implicitly by
not listing Bridged Appearances as supported features for IX Workplace.
If you want a formal source for a ticket or customer documentation, I can help extract the relevant quotes from official PDFs.
Let me know if you want a visual comparison chart between deskphones vs IX Workplace feature support.
