IVR Scripting best practice

[PappaG]

Hi All

Its that time of year again when my managers are bored and started looking at our systems. They want to put a little more life into our ivr and what i was wondering is if anyone had a decent document to assits in creating ivr do's and donts. what a good brand experience should flow like im sure some of you out there know where im coming from as we have all been round this loop before

 

[nohuhu]

PappaG,

some basic hints and best practices are included in ivr documentation itself. more advanced knowledge i arises from experience and i don't think anyond would share it free.

 

[PappaG]

Thanks once again dwalin