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IVR Prompt barge in on a specific line

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fishin4me

Technical User
Sep 24, 2003
14
US
Anybody know why an IVR prompt would barge in on a Speech Reco application. Echo Cancellation is enabled in Nuance, the NMS voice card and the IVR but it appears calls to a specific line on a T1 (line 14) will have this problem. It does not happen on any other lines of the T1. Just this one. So for example I call the IVR and the prompt says "1,2,3,4". This prompt will get cut off and the IVR comes back as saying "1".
Again, this ONLY happens on one line. Any ideas?
 
You may want to try reducing the Output Volume of the prompts. The prompt may be bargein in into itself.
Let me know how it goes.
 
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