IVR phone System for Foxpro

[hjohnson]

Has anyone ever heard of, or worked on an IVR for Foxpro- I think it stands for Integrated Voice Response-.

I'm trying to see if anything is available that would allow Foxpro to control or access a multi-port Modem card and recognize voice or touch-tone responses.

Thanks

Hal

 

[Mike Gagnon]

hjohnson

They claim to be able to link to a FoxPro table.

http://microdelta.com/ivr/ivr.htm

Mike Gagnon

If you want to get the best response to a question, please check out FAQ184-2483 first

 

[wgcs]

We've been working on a project using ExceleTel TeleTools to access a Telephony modem. They provide an ActiveX control (or, rather, several controls) to interface to the Line, Phone, Modem, etc, and you hand it .Wav files, and attach to events that fire when buttons are pressed.

http://www.exceletel.com

 

[hjohnson]

I'm interested in the Exceletel- If you don't mind, What type of application are you work on and is it able everthing you want it to do?

Hal

 

[wgcs]

It's still in development; Basically the idea is:
1) Record a message
2) Select a list of people
3) Call each person on the list, play the message (which should have in it a request to press "1" to confirm it was heard)
4) Record for each person whether the message was successfully delivered.

It wasn't too hard to develop, but It hasn't been thoroughly tested yet, so I can't comment on the reliability of controlling various modems. The company has a list of about a dozen modems they support... and they are all dedicated "Telephony" devices. It works with "VoiceModems", too, but they state that "Voice Modems" can't reliably tell if the recieving party hangs up the phone.

 

[hjohnson]

Thanks-
Do you think it would robust enough to develop a touch-tone order entry system? or should I keep looking.

Thanks again- I appreciated your input.

Hal

 

[wgcs]

My subjective opinion is that it would be robust enough... Particularly if you have control of what hardware is going to be used with it.

 

[hjohnson]

Thanks again- I appreciated your comments, looks like it worth looking into.

Thanks again

Hal

 

[Scott24x7]

I have built several IVR systems in both Fox 2.6, and VFP. There are a few products on the market that are quite good. I think the best product in most cases is from Artisoft, and it is called "Visual Voice". It is a set of controls that work in VFP, Delphi, VB, C, Etc. It is mostly focused on Dialogic hardware, but does support a wide range of things. I'm not sure that you'll be able to use a modem for what you are seeking, becuase most modems don't have VR capabilities as part of their hardware set, but a 4 port Dialogic board will only run you about $200 US.
The other product I have used is called VoysAccess from a company called Voysys. I believe, however that they are now out of business. The VoysAccess solution is very easy to use, especially for smaller application requirments. It's not terribly sophisticated, but there is a lot to be said for it's simplicity.
I have the unique distinction of actually being the first person on the planet to have created a IVR system written in FoxPro in a live production environment. (That was late 1994 / early 1995). Best Regards,
Scott

"Everything should be made as simple as possible, and no simpler."

 

[hjohnson]

Thanks Scott- I will look into these products as well. I appreciate everone's responses. As you mentioned, the intent of this application is to be used with a some type of mulit-port modem board rather than a basic modem.

Thanks again

Hal