IVR did not capture digits

[tipster222]

I have an Avaya G3R10 with Conversant IVR

After 10 minutes wait, customer have the choice to stay on hold or press 1 to leave his phone number for call back.

When customer press 1, recording prompted to enter the phone number and then #. After the numbers and # is entered, system prompt back saying "You entered if this is correct press 1 or press 2 to enter a different number."

Customer did not prompt back with the number that was entered. And the IVR doesn't capture the phone number for call back.

Any help is greatly appreciated. I seen some similar situations on this board, but I just can't put them together to fit my problem.

3 goto step 14 if time-of-day is sat 06:05 to sun 14:55
4 goto step 14 if time-of-day is all 14:55 to all 06:05
5 announcement 1517
6 announcement 1502
7 queue-to skill 23 pri m
8 wait-time 10 mins hearing music
9 goto step 17 if expected-wait for call > 600
10 announcement 1503
11 goto step 8 if unconditionally
12
13 stop
14 messaging skill 99 for extension 1837
15 stop
16
17 converse-on skill 44 pri m passing 1111 and wait
18 collect 1 digits after announcement none
19 goto step 22 if digits = 1
20 goto step 9 if unconditionally
21 stop
22 converse-on skill 44 pri m passing digits and #
23 stop

 

[nohuhu]

tipster222,

i think you should check your conversant application before trying to find errors in vector.