ITG Trunk

[dlesap]

Hi

i'm experimented the same issue at 2 different customers:
ITG VGMC Trunk card in rls 25 PBX is restarting by itself, shutting down all communications, and this issue appears many times a day. These systems are running from a long time. Software 3.01.60 and firmware 5.7 have been updated during that year to be Gatekeeper compliant. One of the 2 boards have been replaced unsuccessfully.

These 2 cases are in Option11 and in Option81C. In the both case, the shelf are full. I then guess to have power supply failure that the ITG don't have enough power to be always up. That's only a supposition.

Is there any patches to apply to these boards, and how to apply it? This is not MC that are patchable from Element Manager.

Any idea???

 

[johnpoole]

that problem is not that uncommon... get off of rls 25, that was not a good rls for itg when it was a new rls.. if not look at the ram in those two boxes.. when rls 25 was new, we had to max the ram to keep itg;s up.. it only happened maybe on maybe3 or 4 out of every 10 switches, but 35 percent fail rate is not a good thing.. unless you like overtime...

john poole
bellsouth business
columbia,sc

 

[dlesap]

Do you mean that the ITG ram has to be increased? Which memory size does it have to reach?