Is this right short code for sip line selection 1

[stuartroat]

i have given a user this short code to force just them to make calls over the sip connection the other users use the ars form with the pri . when dialing out the user gets a dial tone but then nothing after typing the number in. i use the same options on my office system with the same provider and it works fine. should this work?

http://i226.photobucket.com/albums/dd183/stu2316/shortcode.jpg

 

[hairlessupportmonkey]

as long as your IPO is using DNS to resolve that host name......

you are better setting it up in the ARS then you can use a fail over route if SIP fails.

But I take it your IPO training didnt cover any of this right?

ACSS - SME
General Geek

 

[stuartroat]

my week of training had no training re sip trunks. and not a lot about shortcodes which i am learning is a major part of these systems. but there was quite a lot of chat between other students and tutor about old nortel systems.

 

[stuartroat]

sorry forgot to add thanks for the reply

 

[TomMills]

my week of training had no training re sip trunks. and not a lot about shortcodes which i am learning is a major part of these systems. but there was quite a lot of chat between other students and tutor about old nortel systems. "

HAHA! that cheered me up no end. have your first star.

http://www.twitter.com/tem1985

ACSS-SME
fo shizzle ma nizzle.

 

[DigitelD]

Could that be part of the problem with some of the questions, the techs are not getting the right training?

SHK Certified (School of Hard Knocks)
NCSS, ATSP/IP

 

[hairlessupportmonkey]

would seem that way.

ACSS - SME
General Geek

 

[tlpeter]

Not getting shortcodes in a basic training means bad trainer.
It is all about shortcodes.

BAZINGA!

I'm not insane, my mother had me tested!