Is there a limit on the number of digits in a speedcall number and if so can I change it? 2

[MillTechNet]

Hi,

Is there an adjustable limit on the number of digits I can set a speedcall number to? It seems to be set to 7 on our 3300 MXe running version 9.0.3.29 software. Just wondered if this can be changed to allow more digits and if so, how? Same goes for the number of digits on ACD paths.

Many thanks

Tim

 

[wireman50]

he help files...

The system administrator can program User Speedcall keys for a set user from the Multiline Set Keys or 5235 Idle Softkeys forms. User Speedcall keys cannot exceed 26 digits in length.

CDE speedcalls are limited to 7 digits.

 

[kwbMitel]

7 digit DN's are the limit for all numbers. May I ask why you think you would need more?

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What's most important is that you realise ... There is no spoon.

 

[MillTechNet]

I had a feeling you would say 7 was the limit.

We have around 500 regional numbers that arrive on our PRI ports from all over the UK. We have to distinguish them apart from each other so we can steer incoming calls to the correct people. With so many numbers, and considering UK numbers are usually made up of a 5 digit region code and a six digit telephone number, we stand a high chance of duplicates occurring as we will only be able to utilise the 6 digit number plus the last digit of the region code. The more digits we might have been able to use of the region code, the less chance of duplications occurring. I haven't yet been through all the numbers to see if duplication will be a problem, just trying to head off any problems I might have.

Thanks for all your inputs.

 

[wireman50]

Surely this is the number of digits being recieved from the PRI issue rather than a speed call issue? get your provider to deliver more digits and don't absorb any. I assume your extensions are 7 digits or less?

Unless I'm going mad you are thinking the wrong way round....

 

[MillTechNet]

Okay, here is the scenario. Perhaps I'm doing this all wrong so I am open to advice.

Call comes into our system from one of 500 regional numbers. The provider is now delivering 11 digits to the Mitel box. I need to send that call, first to a recorded message saying "blah, blah, blah, all calls are reorded etc" then on to an ACD queue for the appropriate department. I need the handset taking the call to display the geographic location of where the call comes from.

How I do this currently with another provision we have that only delivers 5 digits to the Mitel is set up an ACD queue with the same 5 digits as are presented. In this ACD queue we have a dummy group and the announcement. After about 15 seconds, when the announcement is finished, the queue overflows to another ACD queue that has real agents and they then take the call. This second queue has a directory listing attached to it with the appropriate text we want to display on the handset. It works as expected.

So, is there a better way of doing the same sort of thing for these much longer regional numbers?

 

[kwbMitel]

Well, if you want to get fancy, I can think of a way to do this, assuming that you are receiving 11 digits, we can utilize ARS and Loopback IP trunking to ensure that uniqueness is retained.





**********************************************
What's most important is that you realise ... There is no spoon.

 

[MillTechNet]

ooh, err, that sounds complicated! As I said, I'm open to suggestions but please be gentle with me

 

[kwbMitel]

Its not really complicated, its just unusual. If you are the primary support person and you retain proper documentation it is not a problem.

I can help, and you caught me on a good day, and I enjoy a challenge.

This may take a while and is inefficient thru this website but I suggest we keep everything documented here as others may be interested and it will always be here for future referral.

A couple of questions before we begin to let me know how much detail you will require.
- How familiar are you with ARS routing and programming
- Have you ever setup IP networking between 2 systems
- What Software revision is your system? (please be MCD 5 or better)

**********************************************
What's most important is that you realise ... There is no spoon.

 

[MillTechNet]

Okay, to answer your questions

1) I have some familiarity with ARS but probably at novice level.
2) No, never setup between 2 systems because we only have one!
3) Our system says it is running version 9.0.3.29

 

[kwbMitel]

Just to make sure on one last thing

When you say:

Call comes into our system from one of 500 regional numbers. The provider is now delivering 11 digits to the Mitel box.

Are you talking about DDIs that terminate to specific DNs on your system

Or

Are you talking about the caller ID of the inbound caller (callback number)

If the former, we can begin, if the latter, not going to happen.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[MillTechNet]

they are external numbers that callers use to call us, so yes, DDI's. What is a DN? Sorry, not up on all the jargon.

 

[LoopyLou]

DN=Direectory number

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[kwbMitel]

DN = Dialable Number (anything on your system that is dialable internally)

I'll try to define my terminology as I go. BTW I normally would use DID instead of DDI as I'm in NA (North America)

As I say this I realise it must be evening for you. Do you still have access to the system. There are many many steps we have to go thru and detailing them all without feedback will be onerous (hard).

**********************************************
What's most important is that you realise ... There is no spoon.

 

[kwbMitel]

How many DDI's do you have total?
How many different Region Codes?

**********************************************
What's most important is that you realise ... There is no spoon.

 

[MillTechNet]

I don't have access to the system now until Monday as I'm at home.

We have about 420 numbers in total.

There are about 80 different region codes.

 

[kwbMitel]

OK, that being the case, I'm going to give you an overview off the top of my head. You'll be able to get started on Monday but without a doubt, there will be missing info as I usually like to verify one part of programming before proceeding to the next. Also, rel 9.0 is old enough that some forms have changed and their names as well so I am bound to make some errors.

First lets build your IP trunking.
- In your digital trunks they will be assigned to a Trunk Service Number. They might each be a different number but are typically the same
- In your Trunk service Assignment there will be a COS (class of Service) assigned, all digital trunks should be the same COS
- Hopefully the comments field is used when the Trunk Service is used, find a blank one and name it IP trunks
- Assign the same COS as the digital trunks and set the absorb digits to 0 and set the insert digits to 1** (Make note of Service Assignment Number)
- In the Network Assignment Form your system will have an IP address assigned (the one you use to access ESM, Embedded System Manager)
- We Need to create a Cluster. Goto Cluster element form
- Add Cluster and give it a name, do not program anything in the PNI field
- Add member and choose your system, assign PBX number 1 to it, CEID digits of ????? (unique number on system)
- In release 9, the form names are different but they are organised better so I will give you the navigation to the forms
- Configuration
- Trunks
- IP/Xnet?
- ICP/PBX Networking?
- Add PBX 1 and designate it as the local system
- in the lower window, enter the IP Address
- XNET/ ICP PBX Networking
- Add PBX 1 and Add



Damn, I just realized I missed a question. Before I continue. Please go into your Licensing and verify that you have the Networking Option enabled.



**********************************************
What's most important is that you realise ... There is no spoon.

 

[wireman50]

quick question; do you know every number you will receive a call from?

Then a question for the guys (because I am really not au fait with ACD) if the call is answered by a RAD and if that can be overflowed to the ACD group would a alpha tag survive the transfers (assuming that the OP DOES know every number that is liable to come in to the system)? My idea being that the incoming number is alpha tagged with appropriate info (which i think is what is programmed now....) and will still work even though the system is presenting more digits to the speed call?

So the speed call recives the 11 digits and the speed call is an ACD dummy group with announcement overflow to real ACD and the ALPHA TAG gets sent all the way to the agent?

 

[kwbMitel]

No Wireman50, we are talking about DNIS, not ANI.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[MillTechNet]

If you mean, do we know all the physical numbers that clients can call to get to us, yes, we do. If you mean, do we know the numbers of the actual callers, then no we don't until they call.