No, the customer has a branch off in the same city and is trying to send scheduling calls to the call pilot call center, ( a group of extensions). I think he wants to transfer the calls ext to ext and call ext to ext as well as utilize the vmail. He tells me that if the MICS is compliant with that signaling type they should be able to talk to one another....scary....Some Toshiba customers act like Apple customers in that they are so loyal.