IPO 500 VM Pro - night service

[bancroft1]

Hello,

I know I am missing something simple but I have been trying to do this for 2 days and just can't get it done.

I have an IP Office 500 with VM Pro. For the past two years we have send all incoming calls to AA using the destinaton tab in the main inbound route. It says VM:AA and that works just fine. There is no fall back.

We are not using any time profiles.

Now we have a receptionist to answer the phone and we would like to manually set AA. I programmed button 4 in manager :

lable - NIGHT
action - Set HuntGroup Night Service
action data - 8000 (8000 is the main hunt group)

I also tried:
lable - NIGHT
action - Set HuntGroup Night Service
action data - VM:AA

neither works.

ext 201 is a 4412d+ and if we press the 4th button on the far left row the light goes on.

If we pick up ext 201 and dial *20*8000# it says call rejected.

can someone please give me a kick in the head? Maybe that will jar my memory loose and I can get this done. Alternatively maybe someone could just tell me what I am missing.

THANK YOU ALL! and HAPPY NEW YEARS

 

[bancroft1]

note: i just want to send the call to the VM:AA manually when the receptionist is away from the phone. lunch, potty, night.

 

[DavidCT]

bancroft1,

You need to define what night service goes to in your first example to make this work.

In Manager, go to Hunt Group
Then choose your main hunt group (8000)
On the "Fall Back" Tab, for night service put VM:AA

 

[bancroft1]

it wont allow me to type anything in that pull down.. all of the hunt groups are there.

 

[amriddle01]

Create a group with sequential ring type containing a phantom/virtual user that is forwarded unconditionally (don't forget to tick Foward hunt group calls) to a shortcode that sends the call to the VM:AA module. Add this group as the night service fallback destination

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[IPOfficeIreland]

this may seem like easy stuff but this is the kind of setup an enduser will have difficulty with. you best bet is contact a local BP and have them fix this in much less than 2 days.

 

[IPGuru]

There is no need for the phantom user/divert to vm trickery
enable VM on the n/s fallback group with no members
now create a leave start point for the group Main in VM pro with a goto to the existing auto attendant

If you are unable/unwilling to get basic training on the product then I suggest you should at least try reading the VM pro tutorial available on the document CD (download from the Avaya website).

Phone system Maintanence & administration is like most things in life - You get what you pay for.

 

[amriddle01]

That's asuming they don't use the mailbox for the group of course

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[IPGuru]

in which case a little more programming on the leave action is required but can still achieve the desired results.

considering your current standing in the forum you knew this already though

 

[amriddle01]

Indeed, as always with the mighty IPO there is more than one way to skin a cat

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[DavidCT]

bancroft1,

My first post was somewhat incomplete... IPGuru is correct.

You FIRST want to create a second HG, perhaps "Main Night".
You do not want it to have any members.
Make sure Voicemail is enabled on the HG.

Then Go in to VM Pro and under "Specific Start Points" find "Groups":

1. Right Click on Groups, choose "add" and pull down the new HG Night you created, and choose "leave" as the option.

2. On the right side, you will need to put in a "Go to" item, and in the go to item put in your Voicemail Module which has the Auto Attendant.

3. Save the changes.

Back in Manager, for the Main Hunt Group (not night) put the new Main Night Hunt Group in as the fall back for "Night".

Then your night button on the phone should work fine.


I do agree with others here, that you may want to engage a Business Partner, but in the spirit of why these forums were created, hopefully the info here is enough for you to tackle it on your own.