IPO 406 got disconnected / went to night service automatically

[yitsang426]

Hi everyone,

I am running IPO 406. Most of the time it is working fine. But sometimes a group is set to "not in service" automatically. When people were in the middle of conversation, they could not hear each other anymore.

Thank you in advance

I am hoping any can give me some hints ? I am totally new to Avaya.I was never trained.

Below is the error message.

7573936mS CMExtnRxC: v=1004
CMConnectAck
Line: type=Q931Line 5
Call: lid=0 id=1336 in=0
BChan: slot=11 chan=5
Product Unknown
7573936mS CMExtnEvt: v=1004 State, new=Connected old=Answered,0,0,
7573937mS CD: CALL: 5.7.1 BState=Connected Cut=3 Music=0.0 Aend="Line 5" (0.7) Bend="Reception GL(2190)" [VoiceMail] (11.5) CalledNum=2190 () CallingNum=6305234254 () Internal=0 Time=37 AState=Connected
7576748mS PRN: VPNNTFTP::SendPacket (3) seq=1 len=6 retries=3 dest a8205a5
7577073mS PRN: VPNNTFTP::Reset (2) sent to a8205a5
7577073mS PRN: VPNN: PBX a8205a5 Not Responding or Reset
7577081mS PRN: User List Sorted
7577083mS PRN: Hunt Group List Sorted
7577172mS RES: Fri 13/6/2008 14:53:24 FreeMem=3183124(33) CMMsg=6 (7) Buff=100 547 500 1336 5 Links=1884 Elements=124
7577480mS PRN: VPNN: NEW remote dest a8205a5 using a8201a5
7577481mS PRN: VPNN: remote AVRIP dest a8205a5 using alternate route
7577481mS PRN: VPNN: PBX a8201a5 Assert Remote a8205a5(hops=1) vm=1
7580858mS PRN: Config Write Wake Up
7581361mS PRN: Sorting User List...
7581369mS PRN: User List Sorted
7581377mS PRN: Updates IO list size 1 updated list size 0
7581377mS PRN: Sending Updates out to 01cdfc90 started
7581646mS PRN: AVRIP receive from pbx a8205a5 count = 0
7581646mS PRN: VPNN: adjacent dest a8205a5 reasserts over remote a8201a5
7581646mS PRN: VPNN: Remote a8205a5 on a8201a5 gone away
7581682mS PRN: User List Sorted
7581684mS PRN: Hunt Group List Sorted
7581684mS PRN: VPNN: remote a8203a5 (to self) using a8205a5 not added
7581691mS PRN: Begin Stack Trace
7581692mS PRN: pc=01511668
7581692mS PRN: lr=0161c20c
7581693mS PRN: 0161c22c
7581694mS PRN: 01650ad0
7581694mS PRN: 0169bc68
7581695mS PRN: 01507b54
7581696mS PRN: 01507b28
7581696mS PRN: End Stack Trace
7581699mS PRN: .FATAL Impl.Dep.Soft.Emulation Exception address=015e7751 d=5 pc=01511668 0161c22c 01650ad0 0169bc68 01507b54 01507b28 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 IP 406 3.2(59)

********** contact lost with 10.130.3.165 at 14:53:43 13/6/2008 - reselect = 2 **********
******************************************************************

Below is other parts

6424570mS CMLineRx: v=52
CMReleaseComp
Line: type=IPLine 52
Call: lid=0 id=1283 in=0
Product Unknown
Cause=1, Unallocated (unassigned) number
6424570mS CMCallPkt: v=1282
CMReleaseComp
Line: type=IPLine 52
Call: lid=0 id=1283 in=0
BChan: slot=250 chan=9009
Product Unknown
Cause=1, Unallocated (unassigned) number



6451198mS CMLineTx: v=52
CMReleaseComp
Line: type=IPLine 52
Call: lid=0 id=1287 in=0
Product Unknown
Cause=123, Forward To Voicemail(IPO)

6462346mS CMExtnRxC: v=1004
CMPartialConnect
Line: type=NoLine 0
Call: lid=0 id=1288 in=0
BChan: slot=11 chan=5
Product Unknown
Cause=129, HeldCall(IPO)

6684366mS CMExtnRxC: v=1
CMConnectAck
Line: type=NoLine 0
Call: lid=0 id=1277 in=0
BChan: slot=2 chan=3
Product Unknown
Cause=118, UnParked(IPO)

6817555mS CMCallPkt: v=1300
CMReleaseComp
Line: type=DigitalExtn 2
Call: lid=0 id=1300 in=0
Calling[2100] Type=Internal (101)
BChan: slot=2 chan=3
Product Unknown
UUI type=Local [....] [0x03 0x00 0x05 0x02 ]
Cause=136, ReplaceCurrentCall(IPO)

7231395mS CMExtnTxC: v=2
CMConnect
Line: type=NoLine 0
Call: lid=0 id=1312 in=0
Called[2101] Type=Default (100)
BChan: slot=2 chan=4
Product Unknown
Cause=119, Pickup(IPO)

 

[CLWINGET]

What software release are you running?

Avaya has had some issues in the past with Parked/Unparked Calls terminating other conversations and also causing the system to reboot.

 

[yitsang426]

thanks for replying back.

It is 3.2(59)

 

[CLWINGET]

R3.2(59) is buggy.

Upgrade to R3.2(61)

https://support.avaya.com/japple/cs...eID=292953&temp.bucketID=108025&PAGE=Document

 

[yitsang426]

Okay, thanks a lot
I will give it a try
and report to you all