IplDK-60 using LDP-7224D instead of LDP-6230D

[Balba]

Hello all,
I've bought an iplDK-60 PABX in Brazil and a LDP-7224D in US. From Brazilian manuals I saw that the phone model LDP-6230D is used to setup and configure the PABX.
When I try to connect the phone model LDP-7224D in the PABX, the lights are on, but I can't receive a tone signal in the phone.
Anyone has tried to connect an iplDK-60 with 6230 and/or 7224 phone models?
Maybe I should upgrade the firmware from iplDK-60 or try to upgrade the phone, but I’m not sure.
If someone could give me some help I’ll really appreciate.
Thanks in advance,
Balba

 

[doktor]

ipLDK-60 used to come with the LDP-6212D and LDP-6230D keyset phones with the earlier versions of that system.
Now new s/w has been released, enabling the LDP-7224D phones.
Can you by [Trans/pgm] + 72 see the s/w level and let me know it?

///doktor

 

[Balba]

Thanks Doktor,

I think that is exactly the reason, I’m quite sure that the iplDK-60 sold in Brazil still using the old version that explains why I can’t find LDP-72 series in the local market, only the LDP-62 is available here.

Is that possible to me upgrade my PABX to the new firmware? If yes, I believe that my problem will be solved and I can finally use the PABX with new phones (LPD-72).

Can you help me with instructions and the correct file for the firmware?

Just to you know when I connect the LDP-7224 in the PABX the display shows the messages bellow:
LDP-7224D v1.0 US
SCOUT-DX v1.1 OK SYNC

Thanks a lot again.
Balba

 

[doktor]

Hi Balba

I always use this link to check s/w updates and user guides:

http://www.artcom.ru/download/?TYPE=6&MODEL=507

We had the same issue with ipLDK-100 when running s/w 2.2 and the LDP-7024 phones arrived on the marked.
We needed to upgrade from s/w 2.2 to 3.0 (at this moment 3.9).
Your ipLDK-60 was released with the LDP-62xx phones and the s/w level is now 3.8, so I guess your s/w level too low.
Can you connect a LDP-62xx phone and by [Trans/pgm] + 72 see the s/w level and let me know it?
Or if possible get the LDK PC ADMIN from the site mentioned and connect and check the s/w - BEFORE upgrading anything.
(It could be a defective port in your ipLDK-60).

Try to connect your LDP-7024 to the other ports.

This display message (below) can show that the wrong port is chosen
(analogue port - or defective digital port) or wrong s/w level.

LDP-7224D v1.0 US
SCOUT-DX v1.1 OK SYNC

Can you try - also - to check your LDP-7224 with andother ipLDK-60?


///doktor

 

[Balba]

Hi Doktor,

I'll follow your instructions and let you know what happens. Probably on next tuesday night an expert in telephony will check the version and install the upgrade (if necessary).

Thanks a lot,

Balba

 

[TriniEljay]

Hello, I'm also having an issue using a LDP-7224D phone on my older IPLDK-60 PBX; I've downloaded the latest firmware I can find (GS88P-38Hc_20110421) but it still does not work. The phone reads LDP-7224D v1.0 USSCOUT-DX v1.1 OK SYNC and just stays there. Any help will be greately appreciated! Thanks!

 

[doktor]

If you see this message (as described) - the software of the ipLDK-60 does not support the mentioned terminal.

///doktor

http://www.kandu.dk/spg153996.aspx

 

[TriniEljay]

Thanks for the information. So are you saying the system cannot be upgraded to support this terminal????

 

[doktor]

If it does not work aftershave the upgrade, then the terminal is not supported, and new hardware boards must be installed.

///doktor

http://www.kandu.dk/spg153996.aspx

 

[doktor]

Had you a well workin system ( ipLDK - 60) before you made the upgrade?
Did All your LDP-6212 / 6230 phones work before before the upgrade?
Someone had the same problem, but never got it to work.
When we sold the LDK-24 first the ver. 1. (hardware) was used, and later came version 3.
The new phones for version 3: LDP-7024 could not operate work with LDK-24 ver.1, so you had to swap the whole PBX (ksu) to operate the new phones. I think that you were lucky to be able to upgrade, but I do not think that you will get the new phones to work.
Please post the s/ w level before and after the upgrade.

Do any af the 62xx phones work with the new phones?


///doktor

http://www.kandu.dk/spg153996.aspx

 

[doktor]

Any comments?

///doktor

http://www.kandu.dk/spg153996.aspx

 

[TriniEljay]

Sorry for the delay.

Yes! I had you a well workin system ( ipLDK - 60) before you made the upgrade?

Yes, all your LDP-6212 / 6230 phones work before before the upgrade!

Version before the upgrade was 3.7Ce and I upgraded to 3.8Fc and 3.8Hc and neither works with the new phones.....the old phones work fine on the upgraded unit.

So my next question is, where can I find some of the old phones to purchase????

 

[doktor]

Try eBay or Google it. These phones were not sold in Europe, but mostly in Asia and America.
You can try

http://www.artcom.ru/download/?TYPE=6&MODEL=507

to see if they can help.

Can you roll back to version 3,7? and get the system to work?

///doktor

http://www.kandu.dk/spg153996.aspx

 

[TriniEljay]

The system works on the new version so there is no need to roll back. But to answer your question, yes, I can roll back and it still works. Will keep an eye out on ebay for phones but they seem very scarse!

 

[doktor]

So you hereby can confirm that LDP-6212 and LDP-6230 can work with the ipLDK-60 software of 3.7Ce, 3.8Fc and 3.8Hc ?
But LDP-7224D cannot be used at 3.7Ce, 3.8Fc and 3.8Hc.
Just for our reference.

///doktor

http://www.kandu.dk/spg153996.aspx