iPhone appointments work one way

[JBruyet]

Hey all, I have a user running a Mac G5 with Office 2004. He now has an iPhone 3GS and I was able to connect it to my Exchange server. Kind of. He can get and receive email, and if he creates an appointment on his computer it will show up on his iPhone. BUT, if he creates or edits appointments on his iPhone they never make it back to his computer. Any ideas? Also, I'm a PC guy so please speak slowly using one syllable words. It would probably help if you enunciate too.

Thanks,

Joe B

 

[pentode]

Maybe here:

http://blog.fosketts.net/2009/06/16/iphone-exchange-activesync-integration-30/

I sync my iPhone to Google Calendar and it uses the Exchange protocol and seems to work.

Under Settings on the iPhone, you need to set up Active Sync with proper e-mail address, etc. But seems that must be done if the iPhone is getting data pushed to it.

 

[JBruyet]

Hi Pentode, I'm going to hold off doing the Google Calendar thing because I'm hoping for an answer that will allow his iPhone to sync directly with my Exchange Server. I've heard that there's also an option for syncing with iTunes through the Exchange Server. He's ordering an OS update (Snow Leopard) because he thinks that might help. Sigh, why can't he just get a PC and make my life easier? Oh well...

Thanks,

Joe B

 

[pentode]

So does it work from his iPhone to a PC?

What is someone with a PC puts an event on his calendar - does it show up on his Mac?

I guess my point with Google Calendar was that it uses Exchange format for syncing. So if his iPhone can push appointments to Google Calendar, that would indicate (maybe) the problem is not with the iPhone.

 

[JBruyet]

Hi pentode. When he puts an appointment on his iPhone the appointment does not get copied to his computer, but if he puts an appointment on his computer it does get copied to his iPhone. As to someone putting an appointment on his calendar, I'll have to ask him to grant rights to me so I can test that. And as to the Google Calendar thing, I'll check into it and see what shows up there for him.

Thanks,

Joe B

 

[pentode]

Right, I understand it is not working with his Mac, I was asking about pushing it from his iPhone to a Windows box.

 

[jpadie]

Hi

i'd bet that he has more than one calendar set up on his iPhone, and the appts created on his iPhone are going into the non-exchange calendar. in which case they will not be being synced.

go to settings -> mail, Contacts, Calendars and see whether any account has a calendar attached to it (apart from exchange). delete those that are unwanted. if they are all needed, scroll down to the bottom of the screen and under the calendars heading change the default to the name of the exchange calendar.

to move items from one calendar to another is more tricky. i would do it like this (assuming you are not using snow leopard):

1. set up entourage to sync with iCal (entourage->preferences)
2. perform the sync (should be automatic but if not, launch iSync).
3. make sure that the iPhone is synching cals with the mac. this is done, counterintuitively, in iTunes when tethered.
4. once synced, go to iCal and export all the events from the wrong calendar into an ics file
5. import the ics file in the iCal calendar that is syncing with entourage (usually called Entourage).
6 go back to iSync and perform the sync again. the appointments should now show up in Entourage.

this is a once only thing. the user will not need to do this each time so long as he makes sure that he is creating appts in his Exchange calendar (you can specify the calendar in the add event screen on the iPhone).

hth

 

[JBruyet]

jpadie, I don't believe that this is an issue with the calendar itself. As a test I had him create an appointment on his computer and that appointment showed up on his iPod. I then had him change the time on the appointment and save it, but that change never made it back to his computer.

 

[jpadie]

darn.

can you do a packet trace?

 

[JBruyet]

jpadie, I can do a "sniff" from my network side of the firewall, is that what you're asking? If so what should I be looking for?

Thanks,

Joe B