Manueljung
Technical User
I'm trying to calculate some formulas for a Webview report and need to know what the short call setting is in IPCC. I haven't been able to find it so far. Does anybody know where I look to find this value?
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IPCC Short call setting
- Thread starter Manueljung
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IPCC Enterprise:
Configuration Manager->Enterprise->System Information-> "Abandoned Call wait time" which is short call.
Exapmple: if you specify 5sec here, this means all Caller that hanged up within 5sec are considered as Short Calls, when hanged after 5sec are considered as Abandoned Calls.
Configuration Manager->Enterprise->System Information-> "Abandoned Call wait time" which is short call.
Exapmple: if you specify 5sec here, this means all Caller that hanged up within 5sec are considered as Short Calls, when hanged after 5sec are considered as Abandoned Calls.
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