IP500V2 8.0--MOH not playing over SIP trunks

[RichmondTelecom]

I noticed in the middle of a demo on Friday that MOH doesn't seem to be playing on my SIP trunks. Any tips?

 

[tlpeter]

Richmond, you need to be more specific.
What version is your IPO on?
Do the announcements work for you?
Who is your provider?


BAZINGA!

I'm not insane, my mother had me tested!

 

[RichmondTelecom]

tlpeter--sorry forgot to give all of the details--8.0(16) and we are using external player; SIP Provider is Broadvox over my FiOS connection. Service has been great and I have a bunch of customers with the same setup.

Just checked the analog and the SIP trunks in my system once again and everything seems to be fine. I was testing the MOH in the middle of a demo with the ONE X Mobile android APP from my cell phone and it didnt work...so maybe everything is good to go. We have a customer that has ShorTel and hasnt been able to have MOH with their SIP trunks for several years. So I was showing them how its not a problem for us and it didnt work...DOH! But its all good.

thanks for responding back so soon!!

 

[tlpeter]

Mobile twinning and sip could be the problem.
Did you try it with a hard phone?


BAZINGA!

I'm not insane, my mother had me tested!