IP406V2 Install

[MWeise]

Hi guys,
I am installing an IP406V2 and I cannot get the Auto Attendant to pick up. The client can dial out all day long, get's dial tone etc. but NOTHING when calling in. Here is what I have checked so far:

1. Checked my short code and spelling and it's good to go.
2. Had the cliet dial the short code from his phone and he get's the AA.
2. Checked all the IP's, good to go.
3. Replaced the 4 port Analog daughter card, still nothing.
4. Had three guys from the distributor look at my configs, they say it's all good to go.

IP Office Unit version 3.2 (17)

Any body ever run into this and or have any suggestions?
Thanks,
Mike

 

[MWeise]

It has never worked from an Auto Attendant perspective. Called the distributor, escalated the issue, the reviewed my configs (they said my configs were good) and THEY said it was a bad analog daughter card. I don;t put a lot of trust in the distributor, that is why I am bouncing it off you guys here.
Thanks,
Mike

 

[MWeise]

Let me try the "remote access" issue. I'm unclear on how to fix the issue again? Please clarify. Thanks!!

Mike

 

[mattKnight]

Dial *9000* from a phone, wait for the confirmation tone



Take Care

Matt
If at first you don't succeed, skydiving is not for you.

 

[MWeise]

I'll give her a go!! *9000* and I will update shortly.

Thanks,
Mike

 

[MWeise]

It's not the *9000*, dialed it, got the confrimation tone and still nada.

Thanks,
Mike

 

[mattKnight]

How are your link cables wired?

Check that the RJ45 end is wired so that the speeceh pair is on pins 4 & 5 (blue and blue/white)

I'd guess this is OK though as you can get calls out

I can't help any more - it's bed time now!. Good luck and please let us know how you get on


Take Care

Matt
If at first you don't succeed, skydiving is not for you.

 

[jml2665]

any chance you or your vendor can get onsite? I am out of ideas but I bet it's something simple

 

[MWeise]

I think it is something simple as well. Ok, making head way here. If I call 5674 in port three of the analog card I now get the AA. But that is the only line I get anything on? If I call the other numbers I get nada...? the main number should be 5670, then 5671 then 5674? If I plug all the lines in NO auto attendant?

Thanks,
Mike

 

[MWeise]

Correction, I get AA only on 5674 in port 3 of the Analaog card. Dial the other 5670 or 5671 and I get nada?

 

[jml2665]

thats good news, try this, take 5674 and plug it into each of the 3 other ports, call that number and see what you get. You should get the AA.

Then try rolling the other 3 lines into the port where 5674 was, call those lines, you will probably get nothing (nada)

This will give you a good idea where the issue is, probably your lines

 

[jml2665]

let me clarify something, what I asked that you do it standard troubleshooting, taking known good stuff (5674) and rolling to the other ports trying to prove where your troubles are. I am sure you know this but my previous message may have been a little confusing and I wanted to clarify

 

[aarenot]

do a back up
power down
take the line card out of the proccessor
power up without the line card in the proccessor
see that the line card no longer shows in the config, if it does

delete the lines, and line cards from the config, and send the config to the processor. check again to see that the line card no longer shows in the config. if it does reboot again with no line card in the proccessor.


back up the config

power down

power back up, see that the line card no longer shows in the config.

once you get the line card that you removed to no longer show in the config, power down, and put the line card back into the proccessor. check the pins to make sure they are straight, and go into the motherboard straight, and as they should. after seeing it is fully seated as it should, power back up, and pull the config.

it should then show the line card in the config. do not use the same line group numbers as before, and never use line group zero. also, the first daughter board goes in slot a, second in slot b, don't skip slot a.

hope this helps, it helped me before. also, test the lines with an analog phone to make sure they all work inbound, and outbound while not connected to the ipo.

also, analog lines off of a channel bank have been known to have issues, especially the adit 600 i believe. 3.2 is supposed to have code that fixes the issue.

the other consideration is if the unit was upgraded properly to the release you are now using. get the admin software for the original release which the modules came with, and start upgrading according to the procedure for the next highest release to what is on the unit to begin with. then to upgrade to the next, do the same upgrading one release at a time, including any intermediate upgrades .999 bins that the documents mention.

if you did not do the multiple upgrades to get from the release it comes with out of the box to the release you are going to use yourself, then assume it was done wrong, downgrade, and redo it yourself. mine usually come with 2.1, which takes a few upgrades to get to 3.1.65 including the intermediate upgrades, loader upgrades, etc.

first thing is to get the line card out of the proccessor, and out of the config. then put it back in and start over, not using the same line groups if possible.

also, plug analog ext direct into the analog trunk port. from digital ext call the analog ext. should get the aa, try all three analog trunks, should get aa. if so, it leans toward the telephone companies dial tone, not the trunk ports. i would configure, and try the 4th analog trunk port as well, so you can use that if it works.






You do not always get what you pay for, but you never get what you do not pay for.

 

[MWeise]

Ok, update for:

jml2665 - No problemo!! I only get the AA when line 5674 is in port three of the analog card. No worky in port one? 5674 works in port 2 and 3. Whe I plug 5670 or 5671 in port 3 or 2 no worky?

aarenot - Thanks, let me give that a try as well

mattKnight - Checked the wiring terminations, they are good thanks. A side question, do I need to toggle back the *9000* and some point. We did it once and we got the confirmation?

I REALLY appreciate everyone's help!!
Mike

 

[MWeise]

Sorry let me clarify somethings:

Line 5674 WORKS in ports two and three NOT in one, meaning you get the AA in ports 2/3, no AA in port one.

Lines 5670 and 5671 do not work in ANY of the ports. Even if I try each line in port three. No worky.

???

Thanks,
Mike

 

[jml2665]

well you have confirmed two things, 5674 is a known good working number. The other lines are probably out of service or not the numbers you think they are. You could have your client use those two lines with a analong station and call a cell number to ID the lines.

You also confirmed port 1 is in some sort of trouble, probably the *9000* but I am not sure how that works cause I have never used that feature. Maybe setting up a similiar shortcode with the Telephone Number set to "MAINTENANCE" with quotes and the feature set to "Relay Off" Maybe someone who has used this feature may have a better idea on how to turn it off or even if it needs to be turned off.

 

[socalsteve]

have the distributor ship a new 406v2 with the 4 port analog already ,just restore your backed up config. I will bet the customer is beating the hell out of the analog card when he is trying to put it in.

 

[MWeise]

Ok, the lines ID alright when they call out to a cell phone form those lines? 5670 and 5671 show up as those numbers. I'll reset the *9000*

Thanks,
Mike

 

[MWeise]

They JUST recived the new IP Office 406V2 this AM. Installing it now. I will give everyone an update shortly. I hope to GOD this fixes it

Later,
Mike

 

[mattKnight]

Just back from work now, so *9000* toggles the state of the 1st trunk, so after you have set it, done your remote access you need to clear it by using *9000* again

Take Care

Matt
If at first you don't succeed, skydiving is not for you.

 

[MWeise]

Ok....still NO WHERE on this issue, I did this test:

"also, plug analog ext direct into the analog trunk port. from digital ext call the analog ext. should get the aa, try all three analog trunks, should get aa. if so, it leans toward the telephone companies dial tone, not the trunk ports. i would configure, and try the 4th analog trunk port as well, so you can use that if it works."

And got the AA. I'm leaning towards bad incoming lines? We are having the phone compnay come out and test the l;ines to see if they meet Avaya specs...I'm PRAYING this is the issue.

I'll keep everyone updated.

Later!!
Mike