IP Trunk Question

[f0netech]

For testing purposes we have a single IP trunk set-up between our switch (S8500 CM3.1) and a switch at a remote office (S8700 CM3.1) in a different part of the country. Parameters on each end are exact.

Using the TAC, I can dial trunk-to-trunk fine (office extension to office extension). I can also use this trunk using the TAC to make calls to toll free numbers. However, if I attempt to make local or long distance calls using the TAC I get mixed results.

(1) Local calls, within area appear to leave the facility, but I eventually get a recording from the cloud say "your call did not go through"

(2) Long distance calls, I can dial up to the prefix before getting a wave off tone. When I do a list trace station the switch shows:

Denial event 1199 - ISDN outgoing call barred D1=0x108 D2=0x134

Any suggestions on what to look for in this situation?

 

[avayafreakje]

documentation says: the network screened the call and the calling user is not permitted to make an outgoing call.

So i guess you check the trunk COR settings. We normaly use COR 6 for unrestricted calls in example with tie trunks

 

[g3rguy]

Well this is set up as a TIE line correct?

You are not on any public network to send it out unless you are trying to route it out the pbx at the other side. You probably sent it out the tie line then out the other side and got the error from the lec.

 

[g3rguy]

Reading your post in greater detail I see that you are tac'ing across. So are you calling a number that is local to that the far end pbx or to your pbx.

 

[f0netech]

Thank you guys for steering me in the right direction to solve this.

It does end up being a permissions issue, but per your posts I was looking at the wrong side of the fence. Using the TAC was indeed piping me to the other office's Trunk to make the outbound call. By launching a trace on that switch, I discovered it was a simple matter of not having the appropriate permissions to make long distance calls.

Y'all are the best.