IP softphone problems hearing on internal calls

[lexcruz]

We have an S8710 with CM 2.x and are using IP softphone with a Plantronics USB DSP headset. Our employee is working from home. When she makes an internal call - she can hear the person speaking but no one can here her. If she calls that same person by dialing their complete phone # - making an external call, she can be heard just fine.

Does anyone know what the problem could be?

 

[phoneguy55]

Are you using IP phones internally? You can try to turn off shuffling on the station. I had the same problem when talking softphone to softphone. I turned off shuffing on the station form and it worked.

 

[lexcruz]

We use a few IP phone internally, but not at the ocation that our home worker would be logging in to.

I think we discovered that our Medpro and CLAN boards are set to auto negotiate instead of being hard coded as 10/100 full. I checked my Cisco switch ports and they are also set at 10/100 full. I am going to try changing the medpro and CLAN boards tonight to see if that makes a difference.
Thanks