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IP phone echo 1

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ronfitz1

ronfitz1

MIS
Nov 4, 2003
54
US
Quick overview:

S8500 w/2 SCC's. Mostly digital phones and a handful of 4610' and 4620's. The IP sets are getting echo but only when they grab a call from their pick up group.

Echo cancellation is turned on for the TN464's and the phones have the latest firmware (2.1.3). Should I turn off cancellation on the boards and turn it on for the trunk groups? Again, this only happens when the call is grabbed from a pick up group.

Anyone heard of this before?

Thanks in advance.
 
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I would try to turn it off on both.

In the future everything will work...
 
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side note, is the Medpro firmware up to date?

In the future everything will work...
 
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