IP phone 5610 continually reboot 1

[keke6608]

We installed a IP500 4.24 recently with couple IP handsets 5610(v2.887) in remote site. IP handset always cut off call or unregiester itself after about 10mins. It displays discover 192.168.30.200(which is IP500). IP handset was manually configuered with static IP address (192.168.50.6).
Customer has existing VPN.

Does that sound like VPN issue or IPO not configured properly?

 

[mattKnight]

Sounds like a port is blocked - which implies the issue relates to your VPN.

I think port 1720 being blocked.

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[keke6608]

IT guy told he didnot block port 1720. I send him a list of ports which IP Office use.

when the IP Phone was off the Sys mon has follow information:

1119075900mS H323Evt: found number <222>
1119075900mS H323Evt: RRQ --- CallSigProtocol is H323AnnexL_P. Go for Avaya 4600IP phone
1119075900mS H323Evt: RRQ --- Treat this as a forced login, the phone was probably rebooted (same_cs_addr 0)
1119075900mS H323Evt: GK: Unregister endpoint xxxxxxxx_48c78f8d3e1c6940 for extension 222

 

[tlpeter]

The phone looses it's registration
Then it goes into discover and reboots to try to register again

There is something blocked otherwise it would work


è 25* SMTP (TCP) Email system alarms from the IP Office to SMTP server. For IP Office 4.2 also used for Voicemail Email on Embedded Voicemail.
è 37 Time (UDP) Time requests from the IP Office to a Time Server (RFC868).
ç 53 DNS (UDP) Domain Name Service responses
ç 67 BOOTP/DHCP (UDP) DHCP Server Operation
è 68 BOOTP/DHCP (UDP) DHCP Client Operation
ç 69 TFTP (UDP) File requests to the IP Office.
è 69 TFTP (UDP) File requests by the IP Office.
ç 161* SNMP (UDP) From SNMP applications.
è 162* SNMP Trap (UDP) To addresses set in the IP Office configuration.
è 389* LDAP (TCP)
è 520 RIP (UDP) "To and from the IP Office to other RIP devices. For RIP1 and RIP2 (RIP1 compatible) the destination address is a subnet
broadcast, eg. 192.168.42.255. For RIP2 Multicast the destination address is 224.0.0.9."
ç 520 RIP (UDP)
ç 1701 L2TP (UDP) Layer 2 Tunneling protocol
ç 1718 H.323 (UDP) H.323 Discovery
ç 1719 H.323 RAS (UDP) H.323 Status. VoIP device registering with the IP Office.
è 1720 H.323/H.245 (UDP) H.323 Signalling. Data to a registered VoIP device.
è 2127 (UDP) PC Wallboard to CCC Wallboard Server.
è 3478 SIP (UDP) Port used for STUN requests from the IP Office to the SIP provider
çè 5060 SIP (UDP/TCP) SIP Line Signalling
è 8080 HTTP (TCP) Browser access to the Delta Server application.
è 8089 Enconf (UDP) "From the IP Office to the Conferencing Center Server Service. User access to the conference center is direct via HTTP
sessions."
è 8888 HTTP (TCP) Browser access to the IP Office ContactStore (VRL) application.
"çè
49152 to 53247*" RTP/RTCP (UDP) Dynamically allocated ports used during VoIP calls for RTP and RTCP traffic. The port range can be adjusted through the System | Gatekeeper tab.
è 50791 IPO Voicemail (UDP) To voicemail server address.
ç 50793 IPO Solo Voicemail (UDP) From IP Office TAPI PC with Wave drive user support.
ç 50794 IPO Monitor (UDP) From the IP Office Monitor application.
ç 50795 IPO Voice Networking (UDP) Small Community Network signalling (AVRIP) and BLF updates. Each system does a broadcast every 30 seconds. BLF updates are sent required up a maximum of every 5 seconds.
ç 50796 IPO PCPartner (UDP) From an IP Office application (for example Phone Manager or SoftConsole). Used to initiate a session between the IP Office and the application.
ç 50797 IPO TAPI (UDP) From an IP Office TAPI user PC.
è 50798 (UDP) IP Office Manager and Upgrade Wizard
è 50799 IPO BLF (UDP) Broadcast to the IP Office LAN and the first 10 IP addresses registered from other subnets.
è 50800 IPO License Dongle (UDP) To the License Server IP Address set in the IP Office config.
ç 50801 EConf (UDP) Conference Center Service to IP Office.
ç 50802 Discovery
ç 50804* HTTP (TCP) IP Office configuration settings access.
ç 50805* HTTPS (TCP) TLS Secure"
ç 50808* HTTP (TCP) IP Office system status access.
ç 50812* HTTP (TCP) IP Office security settings access.
ç 50813* HTTPS (TCP) TLS Secure"


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[keke6608]

I have send the port list to IT guy, but he told there is no way to modify port settings inside the VPN.

When I installed this IP500, remote site cannot ping IP500 untill I changed the firewall profile on IP500. After I changed IGMP from drop to bothway, I can ping IP500, and IP handsets can logon, however just saty for about 10mins.

anybody know when and how the firewall profile on IP500 work?

another sysmon I can see

1119075524mS H323Evt: RRQ --- keep-alive rejected (endpoint is currently not registered)

 

[tlpeter]

I never use the firewall on the ipoffice
This is only needed when you use it as the actual firewall wich is not the case

This is really a timeout issue within the vpn

Set the vpn timeout as high as possible


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[kwing112000]

Is it possible that maybe you dont have the correct IP route on the IPO.

Kevin Wing
ACA- Implement IP Office
Carousel Industries

 

[keke6608]

my IP route is:

IP Add -0.0.0.0
Mask -0.0.0.0
Gateway - 192.168.30.254(router address)
IP500 LAN1- 192.168.30.200

remote site router- 192.168.50.254
remote site 5610 address- 192.168.50.6

 

[keke6608]

to tlpeter

I never use the firewall on the ipoffice either. I cannot find out why I cannot ping IPO from remote site, but can ping any computer in IPO site. The 5610 at remote site all display discover 129.168.30.200, then I started to play around with IPO config. When I changed IGMP to both, remote site IP phone working straight away, then I can manager IPO from remote site. I am very confused with this as well. Before I changed firewall profile, I cannot even manager that IPO from VPN.

 

[groundedagain]

Did you ever get this resolved? I have two 4620's doing the same thing except they are on the same subnet!

Jason Wienert
Brisbane, Australia

http://www.centralcity.com.au

GoldMine, Avaya, ACCPAC CRM

Please remember to thank preople for their valuable input.

 

[keke6608]

Yes, It solved.

IT guy changed VPN router. When I ask him unblock the ports avaya required, he told me he cannot config too much with Netgear router. After he changed to Dreytech VPN router it works. But customer also upgrade their ADSL to dedicate 2M at the same time.

It still like block ports issues for me.

 

[groundedagain]

Yep but I have 5610's on the same system not causing an issue

Jason Wienert
Brisbane, Australia

http://www.centralcity.com.au

GoldMine, Avaya, ACCPAC CRM

Please remember to thank preople for their valuable input.

 

[keke6608]

Exactly, same with me. VPN router's firewall block the ports Avaya need. I think mattKnight and tlpeter answer are correct.