IP PHONE 2007

[ANESTECH]

GOOD DAY

MY QUESTIONS IT IS THE NEXT:

I HAVE 3 IP PHONES 2007 BUYED AGO 3 YEAR BUT TO TRY IT SETUP IN MY CS1000M I CAN´T GET CONNECT IT.

THE IP ADDRESS, MASK, GATEWAY AND IP SERVER IT´S CORRECT AND WHEN I TRY TO INSTALL I CAN´T DO IT. ONLY SHOW ME MESSAGE THAT IS GETTING FIRMWARE ANG REBOOT AND SHOW ME THE SAME

ME HAVE OTHER 6 IP PHONES 2007 WORKING WELL.

SOME IDEA FOR REACTIVATE MY 3 IP PHONES 2007??

THANKS

 

[gwebster]

What version of software is on the 2007 and what version are you upgrading to? Are you using UFTP (from the CS 1000) or TFTP? There is an advisement in the latest ReadMe notes

http://support.avaya.com/css/P8/documents/100110136)

about needing to do a 2-step update for the 2007 depending upon the answers to the above.

 

[ANESTECH]

THE "BAD" IP PHONES HAVE 0621C21 FIRMWARE AND THE "GOOD" IP PHONES HAVE 621C7G.

I TRIED VIA TFTP TRANSFERING THE FILES I2007.CFG AND 0621C6R.BIN BUT ONLY ACCEPT THE FILE I2007.CFG.

 

[gwebster]

Look at the ReadMe. You need to go to 0621C6M first and then go to the final version.

 

[ANESTECH]

I TRIED ANOTHER TIME WITH THE NEXT

I USE THE NEXT SOFTWARE: TFTP SERVER MANAGER AND I TRIED GET THE TWO FILES I2007.CFG AND 0621C6M.BIN FROM IP PHONE 2007 AND ONLY TELL ME THAT I2007.CFG FILE IS TRANSFERED AND THE OTHER FILE NOT OR I NEED USE OTHER SOFTWARE?