Ip office vmail pro

[iowatpman]

Currently, I am working on a voice mail pro that seems to have lost it voice files, (you call vmail and all you hear is dead air). Has anyone had issues with this. Of course there is no docs on site or any other cd's either. Any help would be great.

Thanks

 

[cztech]

Is it a new install of VM Pro? What versions of IPO and VM Pro? Check your Manager for valid licenses. Also check the services to make sure that the VM Pro service is started.

You say you might have lost your voice files - browse hear and look for any data - Program Files/Avaya/Ip Office/Voicemail/VM - the Account folder will show saved messages, the Names and Greetings folders contain - names and greetings - and the WAVs folder will have your recordings for Auto Attendants and etc.

Where are you in IA?

Cale Ziemer

http://www.ipofficeinfo.com

http://www.cztechnologies.net

 

[intrigrant]

Dead Air" is usually a licensing problem.
Run Monitor and select "Development tracing" in the standard filter.
Then goto the menu en click on Status and select Voicemail Sessions.
Then you can see the details of the VM server and if it is licensed.

 

[Dishmega]

Make sure the key server is up and running.

 

[1043]

I had this problem. I deleted all call flows and start points... (erased programming) saved and made live.
Then reprogrammed and everything was fine.