IP Office VM PRO Twinning reboot issue

[jinxs]

Hi All,

AVAYA IP Office 9.1.9 and VM Pro like release. Lines are US PEI. We receive a call directly to the Auto Attendant, we have an assisted transfer with $KEY to transfer to extensions. If the user calling in transfers to an extension without mobile twinning enabled, the calls connects perfectly. If you call a twinned phone internally, the call twins to the external number. If you dial the three digit extension from the AA to a twinned phone, Voicemail pro states it is transferring your call to "blah blah" and then the IP Office Reboots. I was on 9.1.10 with the same results. I downgraded to 9.1.9 to see if that would help. It didn't. As always, any advise would be helpful. Here is the monitor trace:

23:48:23 242634mS CMCallEvt: 0000000000000000 0.1007.0 -1 Samantha.-1: NEW CMExtnEndpoint f18fa87c, Name=XXXXXXXXX, Extn=XXX, Phys Extn=XXX
23:48:23 242634mS ERR: CMLCMediaHandler created without ep
23:48:23 242634mS PRN: Begin Stack Trace, Task=CMRtEngine taskaddr=f5ae84d0 stkbot=f5ade0ac stackptr=f5ae59f0(10956) stacksize=42000
23:48:23 242635mS PRN: findfunc f025b814 f110a5bc f03edc0c f0b2e26c f03c11c8 f03f2ddc f03f30c4 f0405ce0
23:48:23 242635mS PRN: findfunc f0405e3c f0456234 f045d7d8 f0466390 f0470014 f046d344 f0452aec f0395a5c
23:48:23 242635mS PRN: findfunc f03988ac f0397cbc f03f702c f03f76dc f0430fb4 f01c8ae0 f01cbdac f01cc620
23:48:23 242635mS PRN: findfunc f01cc890 f01bbf04 f07435dc f0744468 f070edf0 f070f160 f070f550 f025d44c
23:48:23 242635mS PRN: findfunc f025d3fc
23:48:23 242635mS PRN: offsets f5ae59f0(10956) f5ae5bb0 f5ae5bb0(10508) f5ae5bd0 f5ae5bd0(10476) f5ae5bf0 f5ae5bf0(10444) f5ae5c00 f5ae5c00(10428) f5ae5c30 f5ae5c30(10380) f5ae5c60 f5ae5c60(10332) f5ae72b0 f5ae72b0(4620) f5ae72f0
23:48:23 242635mS PRN: offsets f5ae72f0(4556) f5ae7320 f5ae7320(4508) f5ae7340 f5ae7340(4476) f5ae75e0 f5ae75e0(3804) f5ae76f0 f5ae76f0(3532) f5ae79c0 f5ae79c0(2812) f5ae7c10 f5ae7c10(2220) f5ae7dc0 f5ae7dc0(1788) f5ae7de0
23:48:23 242635mS PRN: offsets f5ae7de0(1756) f5ae7e00 f5ae7e00(1724) f5ae7e30 f5ae7e30(1676) f5ae7e50 f5ae7e50(1644) f5ae7e80 f5ae7e80(1596) f5ae7ea0 f5ae7ea0(1564) f5ae7ef0 f5ae7ef0(1484) f5ae8280 f5ae8280(572) f5ae82a0
23:48:23 242635mS PRN: offsets f5ae82a0(540) f5ae82c0 f5ae82c0(508) f5ae8390 f5ae8390(300) f5ae83a0 f5ae83a0(284) f5ae83e0 f5ae83e0(220) f5ae8400 f5ae8400(188) f5ae8430 f5ae8430(140) f5ae8450 f5ae8450(108) f5ae8470
23:48:23 242635mS PRN: offsets f5ae8470(76) aaaaaaaa
23:48:23 242635mS PRN: End Stack Trace
23:48:23 242637mS PRN: Begin Stack Trace
23:48:23 242637mS PRN: pc=f03f30d0
23:48:23 242637mS PRN: lr=f03f30c4
23:48:23 242637mS PRN: findfunc f03f30c4 f0405ce0 f0405e3c f0456234 f045d7d8 f0466390 f0470014 f046d344 f0452aec f0395a5c
23:48:23 242637mS PRN: findfunc f03988ac f0397cbc f03f702c f03f76dc f0430fb4 f01c8ae0 f01cbdac f01cc620 f01cc890 f01bbf04
23:48:23 242637mS PRN: findfunc f07435dc f0744468 f070edf0 f070f160 f070f550 f025d44c f025d3fc 00000000 00000000 00000000
23:48:23 242637mS PRN: End Stack Trace
23:48:23 242637mS PRN: ScheduleHistory NOT enabled: Task = CMRtEngine File = ../platform/platform.cpp Line = 1605
23:48:23 242637mS PRN: .FATAL DSI Exception address=00371346 d=5 pc=f03f30d0 f03f30c4 f0405ce0 f0405e3c f0456234 f045d7d8 IP 500 V2 9.1.9.0 build 182

********** contact lost with 192.168.X.X at 23:48:43 24/3/2017 - reselect = 1 **********

 

[janni78]

You'll need to make a Service Request with Avaya.

"Trying is the first step to failure..." - Homer

 

[Westi]

I think 9.1.9 sucks really badly. Go down to 9.1.8 or 9.1.7 if you want a quick resolution.

But of course a ticket with Avaya to solve the issue will hopefully get them to test the basics again and not release crap. Yeah I know fat chance.

Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[jinxs]

Thanks everyone. I will try downgrading first to 9.1.7 . If that fails then it's off to the Disty I go to raise a case with AVAYA.

 

[rdoubrava]

I'm on an SE.
I have no twining issues with 9.1.8 or 9.1.9.

 

[Pepp77]

What happens if it is not an assisted transfer?

| ACSS SME |

 

[jinxs]

Hi Everyone. If anyone is experiencing the same issue, a downgrade to 9.1.7 fixed this.

rdoubrava- this system was a standalone 500v2 preferred edition. Not SE.

Pepp77, it didn't matter whether it was a transfer action or assisted transfer.