IP Office upgrade from V9.0 to 11.0.4 SP 1 1

[Andy_82]

Hello

Objective is to upgrade from R9.0 to R11 and change the licenses to PLDS
Sites contain
Site 1: R9.0 IP office server on Dell R210 and IPO 500 V2 unit
Site 2: IPO 500 V2 unit

IPO server is also running contact recorder so this will need to move to media manager.

I have read IP Office Technical Bulletin no 221 and im trying to outline all the steps around the upgrade.

Some questions
1. Do i need to build a weblm server for the IPO Server license, as I will be moving to PLDS?
2. When upgrading the IPO server from 9 to 11 will the existing contact recorder migrate to media manager automatically?
3. What backups of the system would you recommend before upgrading eg vmpro, contact recorder? I already have a copy of the config from the IPO server and 2XIP500 V2 units.

Steps.
1. Check that the 2 X IP500 V2 control units identified above PCS 14
2. Using web manager transfer iso, start upgrade, monitor process of upgrade on web manager, complete post-upgrade, reboot.
3. How do i upgrade the IP500 V2? I will have a new SD card for both units. Can the unit be upgrade after the IPO server is via web manager? or do i need to replace the SD card and build them from new and import the config?

Appreciated any feedback and assistance with the steps.

 

[IPGuru]

Some partial answres from the top of my head (may not be 100$% accurate)

Questions
1 Weblm server - The IP o server acts as its own Weblm server.
2 I do not believe there is a migration path from contact recorder to media manager :-(
3 Export vM call flows, backup all custom recordings - - contact recorder - check docs for backup procedure, I am ure there must be one

Steps
1 you are already on v9.0 so IP500V2 MUST be PCS14 already
2 Is V9 direct to V11 supported? if so then yes
3) Yes, upgrade through Web Manager after upgrding server



Do things on the cheap & it will cost you dear

 

[Andy_82]

Thanks for the reply. Ill look further into the contact recorder to media manager.

I see i can update the ip500v2 from the web manager aswell but as they are running ADI licenses i need to update these to PLDS and will be provided 2 new SD cards. Seems the old SD cards will need to be sent back to Avaya.

Will i need to trash the 2 ip500v2 and build from scratch using the new SD cards and existing IP addresses then load the original config on them? Not sure what the corret steps are around this?

 

[IPGuru]

Surely the licence can be migrated to PLDS on the same SD card
(They certainly Can for stand alone IP500V2 systems)


Do things on the cheap & it will cost you dear

 

[teletechman]

I have just done 2 of these and both failed to load all the files correctly. This is a known issue with Avaya.
Per Avaya
You can either upgrade by following the Upgrade process of recreating the SD card, or you can delete the file C:\Program Files (x86)\Avaya\IP Office\Manager\MemoryCards\Common\system\primary\WebMgmtEE\Version.json then go back into file embedded file management and upgrade system files again.
Title : IP Office: Upgrade to Release 11.0 FP4 SP1 System File Upload Fails at Version JSON File
Article ID : SOLN342353
Article Link :

https://support.avaya.com/kb/ext/SOLN342353

Just thought you should know before doing any upgrades.
Mike

 

[Andy_82]

Thanks for the link teletechman.

So would you agree the best way to upgrade this customer enviroment is?

1. Primary server using iso through web manager.
2. Then folllow

https://support.avaya.com/ext/index?page=content&id=SOLN240416

"IP Office: SD card: How to change the version on SD card" for the 2 500 V2 units.

 

[NYSTECH]

I just completed a 18 node SE upgrade from 9.1.6 to 11,0.4 SP1. Was told by Avaya that since I was going from ADI licensing to PLDS I would need to do 2 stage upgrades for both the Server edition as well as The IP500s. If I was already on PLDS licensing I could just go to the 11.0.4 SP1 on the IP500s but still needed 2 step upgrade on SE. I removed the ADI licenses 1st. Added the PLDS licenses they upgraded to 11.0.2 SP2 the up to 11.0.4 SP1. Went ok just took a long time. I did all of this through Web Manager.