Can anyone here generate License Keys for the IP Office? I have Certificates that need Encrypted Keys generated. We have a Client who is currently down! They had a BCM, so in a rush we ordered IP Office equipment from Catalyst Telecom/Scansource, along with licenses. Had the equipment shipped for Saturday delivery; Catalyst was supposed to give us access to the ADI website to generate the licenses ourselves, but seems they've only given us the ability to view & download! They are not responding to emails or voicemails. Tried contacting Avaya, and they have no control over generating the Encrypted Keys. So again, is there anyone who can do this for this lovely football Sunday?
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IP OFFICE LICENSE KEYS 1
- Thread starter aroldan
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- #3
If someone generated the keys for you, you would need to pay them. Thats not the sort of business transaction your going to sort over the weekend unfortunately. Besides which, you have already ordered them with Catalyst by the sounds of it.
Have you checked on ADI that they didn't put them on for you?? We don't order on ADI, Scansource (UK) do it and send us the keys.
Jamie Green
[bold]A[/bold]vaya [bold]R[/bold]egistered [bold]S[/bold]pecialist [bold]E[/bold]ngineer
Have you checked on ADI that they didn't put them on for you?? We don't order on ADI, Scansource (UK) do it and send us the keys.
Jamie Green
[bold]A[/bold]vaya [bold]R[/bold]egistered [bold]S[/bold]pecialist [bold]E[/bold]ngineer
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- #5
Yeah I understand that we'd be expected to pay. I otherwise wouldn't be having this problem if Catalyst gave us the proper access. They normally just send us the spreadsheet with Keys already generated, but due to the nature of the situation, they said they'd give us access to be able to generate them ourselves. We used to be able to do that until they turned that off for us at some point. However, the funny thing is, they did send us the spreadsheet with the Certificates but no Encrypted Keys. Also went onto ADI to check the Serial/Dongle, but shows there's no match/info...
We're already expecting to wait for tomorrow at this point. We've shamefully given up on that hope
We're already expecting to wait for tomorrow at this point. We've shamefully given up on that hope
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- #7
they can but you will not reach the people that can do it within Avaya
we keep a SD card with VM Pro and SIP trunks as well as PRI trunks in emergency stock so that we can use it in case we need to like yours in this case.
A lot of money sitting on the shelf but worth it to make a customer happy.
Joe W.
FHandw, ACSS (SME), ACIS (SME)
“Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives.”
we keep a SD card with VM Pro and SIP trunks as well as PRI trunks in emergency stock so that we can use it in case we need to like yours in this case.
A lot of money sitting on the shelf but worth it to make a customer happy.
Joe W.
FHandw, ACSS (SME), ACIS (SME)
“Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives.”
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- #10
Ha yes mkoker, thought about that one too, but I was not quick enough to come up with it as this was a far-away Client. All is good now anyway...got up early to get the 1st person at Catalyst on the phone, received the proper License sheet, remoted into the system and imported the Licenses; everyone's happy now, but doesn't excuse the inability to contact someone for such a quick fix even on a Sunday, not to mention even if it meant paying for it
amriddle01
Programmer
That's not Avaya though, that's your disty, we can buy licences 24/7 as can they, them not providing sales/support over the weekend/OOH is not Avaya's fault 
"No problem monkey socks
"No problem monkey socks
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- #12
Yeah well as much as we love Avaya, we come come from, and valued the Nortel-Partner point of view where you had full control to generate licenses without having to contact anyone as long as you had the Certificates equivalent as well as always had access to Nortel no matter what day or time. Not to say we couldn't get a hold of Avaya, but was a bit of a hurdle. Even with that said though, I love selling & installing the IP office product; it certainly is superior.
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Oh yes, best believe we have access now. You guys are awesome on here by the way...tlpeter, amriddle, hairlessuportmonkey, westi, intrigrant...all superstars in my book. I always wonder how you guys have the time to respond to all the posts on here. Your technical prowess comes easy, or attention for stars? either way it doesn't matter, you guys are all great!
and our wives are very patient
Joe W.
FHandw, ACSS (SME), ACIS (SME)
“Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives.”
Joe W.
FHandw, ACSS (SME), ACIS (SME)
“Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives.”
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