IP Office IX Workplace Push notifications help

[NYSTECH]

IP Office SE 12.0.0.0.0 Bld 56.
2 IP500 Expansion systems
Users register to each of the expansion systems.

We have several users with the IX workplace app on IOS/Apple phones. Workplace stops working after 3 minutes. I know Apple push needs to be set up and I am using the Docs

AvayaCloud Accounts: Administering Avaya Mobile Push Notification Service (APN)​

Doc ID

ADMN116457

IP Office Avaya Workplace Client Installation Notes

I am unable to get this to push. I have a cloud account but unsure if I have it configured correctly. or if I have something else wrong. Would someone provide a little guidance on how they got it working. Any help is appreciated.

 

[derfloh]

Firewall is set up correctly? Needed CA certificate is installed?

Did it with multiple customers. Starting sometimes crappy but if it works it is fine.

 

[NYSTECH]

Derfloh. Correct ports are open on firewall according to the IT person.
One of the many questions I have. if IX user register to The IP500 vs the Primary sever does the CA cert need to be the Primary server or the IP500 use registers to?
Another question. This company has a few divisions that want to use this. When I set up the Cloud account can I use same account and 1 domain for each of the divisions
When I add the other division to Account I am unable to add domain to them as the 1st one is in use.

 

[Swiney52]

There are a lot of issues that can cause the APNS to not work correctly. One that just popped up within a month is needing to install the Sectigo cert on the IPO. You should be able to find the instructions to do this on the support site. If not open a ticket with Avaya and they can help you out

 

[derfloh]

To upload the new certificate is done in one minute.

Tbh I only had to use one PBX where the clients register. But you can create multiple sets of ID/Secret, so I am pretty sure you can register multiple IPOs for a single domain.

You can check if you get a response to your messages in Sysmon.

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