IP Office IPhone (Softphone)

[leelewis1974]

Hi there,

I have a VPN site where I have an IP hardphone working perfectly but trying to implement an IP softphone, you cannot answer any calls (though the software does ring), you can be heard if you make a call but cannot hear either ringing tone or person you called. It is an old DT system so I am on the latest version that is supported. Anyone experienced this? Any tricks with codecs or pack sizes?

Thanks,
Lee

 

[ProviderReborn]

Does phone Manager actually show you are in softphone mode?

Has it got a VoIP user set on the switch?

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[leelewis1974]

Yes. It shows as softphone and is a voip user. It even got sound once but was intermittent.

 

[PlatinumGuy]

Firstly make sure you have enabled fast start in the softphone.

Secondly make sure the pc is set to use the correct multimedia settings in the PC.

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[PlatinumGuy]

Also on the audio codec tab you have a frame per packet size, try upping that.

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