Ip office died by fire

[Zandolee]

Hi, I have a customer whose office burnt to the ground, including the ip office. Is there a way to transfer all their IP endpoint licenses to the new sd card when replacing the IPO? There is no way I can get the old sd card. I have already sold them a new IPO and essential license, currently waiting for Avaya to send new IP endpoint licenses.

 

[holdmusic34]

Yes. you'll need the old FK number. your disti will be able to swap it over from there.

Trial by fire eh. That's a rather....decisive way method of bug exorcism.

May the force be with you.

 

[tlpeter]

Is there anything left of the IPO?
If no then you must order new licenses and the customer insurance will pay for it.

BAZINGA!

I'm not insane, my mother had me tested!

 

[Gunnaro]

I think you need to talk to Avaya about this. I'm pretty sure it's not worth the time and trouble.
They usually want the old SD card in return, no matter how damaged it is.

As Peter said, insurance will cover it.

Kind regards

Gunnar
______________________________________
Mille viae ducunt homines per saecula Romam

 

[IPGuru]

If you do go the swap route them make sure you perform the swap before generating the new licences


A Maintenance contract is essential, not a Luxury.
Do things on the cheap & it will cost you dear

 

[azrael2000]

I was told that if you want to get the keys switched, you should send an e-mail to these folks. I have not used it, but this is what Avaya told me to do.

Hard to believe but I actually miss something from the BCM days... where you had control over moving keys.

The url:
partner-itss.avaya.com/

Regards

 

[RLSbutton]

What happened, is this in the USA, is the fire on the news anywhere? Just curious.

Joseph Sus Jr. Nortel Enthusiast

http://www.joetheucxguy.com

 

[dialtonebone]

According to everyone I've spoken with about this specific type of scenario: You need the old SD card/Feature Key, then you can ship it back to Avaya within 30 days (otherwise you are on the hook for the cost of the reissued licenses). It is possible though you could explain/prove to Avaya that the unit did indeed burn up - if you can swing that case with your distributor/Avaya just retrieve the FKSN from a copy of the config (backups right?) and do a swap, then add your new licesnses to it.

Maybe you can also have it all issued in PLDS and skip the ADI system?

 

[Ekster]

Don't you need to send the old FK back when you swap or else you get charged for the licenses?

+++ Divide By Cucumber Error. Please Reinstall Universe And Reboot +++

 

[smokinjoe2938]

whats the big deal, insurance will cover cost of new system as well as licenses

 

[Zandolee]

Hi, Update on this,
It seemed like too much trouble to get back the old licenses, so I just sold them new endpoint licenses.
There wasn't anything left of the IPO as the fire started in the server room, and it wasn't in the states, so no, you wouldn't of heard of it. Thanks for all the info though.

 

[RLSbutton]

Fire in the server room, uh oh.....extension cords?

Joseph Sus Jr. Nortel Enthusiast

http://www.joetheucxguy.com