IP Office Customer Training

[DigitelD]

Can you guys give me your suggestions on what docs you use to train the customer on the IPO and VM Pro? We are new to the IPO and some of the user guides are quite large for the customer to look through. We always had cheat sheets for the Nortel systems and VM.

SHK Certified (School of Hard Knocks)
NCSS, ATSP/IP

 

[tlpeter]

A basic course for techs is one week.
Customers should not have access to all settings.
Create a login for the customer and assign only the options which they should have access to.

Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

 

[DigitelD]

I wasn't talking about training for techs. We have that. We are just looking for the best way to train the customer on the use of the phones and VM. Some of the user guides are quite lengthy and I just wanted to know what you guys use to train.

SHK Certified (School of Hard Knocks)
NCSS, ATSP/IP

 

[TomMills]

we use hands on training and modified the quick start guides.

http://www.twitter.com/tem1985

ACSS-SME
fo shizzle ma nizzle.

 

[Telecomboy]

They have quick reference guides for the phones that are a double-sided document, 1-page. Goes over how to make, take calls, how to set-up call log, menu, etc on applicable phones. I think they are on the support.avaya.com website. If not, check on ipofficeinfo.com

 

[jinxs]

I have a couple sample word documents that we use if you would like to see them.

A.J. Wiesner

 

[edmana]

Jinxs,

I would like to see that. edmana at gmail dot com

Thanks!
Ed

 

[DigitelD]

Jinxs, dcornett at digitelusa dot com.

SHK Certified (School of Hard Knocks)
NCSS, ATSP/IP

 

[Archangel58]

Me three, Jinxs. muirm58 at hotmail dot com.
Thanks.

 

[jinxs]

DigitelD, the email was returned undeliverable. Do you have another email address?

 

[nerdherder27]

Hi jinxs,
I also send it to me please?

nerdherd27 at gmail dot com


thankss

 

[DigitelD]

I must have been tired. Here it is: dcornett at digitelusa dot net.

SHK Certified (School of Hard Knocks)
NCSS, ATSP/IP

 

[Daudet]

jinxs (Vendor) I would like to see your documents if they are still available.

Thanks.
daniel.audet at mtsallstream dot com

Daniel Audet
Avaya Application Specialist
MTS Allstream
Montreal, Quebec, Canada

 

[bob10752000]

something like this then!!!

http://marketingtools.avaya.com/kno...anuals/manuals/phones/qrg/ipo_1408_qrg_en.pdf

ACSS (SME)
APSS (SME)

 

[DigitelD]

Bob, thanks but we already have that. Coming from Nortel where we had things down to a science we just wanted to know what the Avaya vendors use. We had special cheat sheets that we used. Avaya's user guides can sometimes be too lengthy to use for initial training.

SHK Certified (School of Hard Knocks)
NCSS, ATSP/IP

 

[tlpeter]

Just go for the basics like transfer, conference, hold.
Then go for things like DND, forward in the menu.
Don't go too complicated because the users will not remember it.


When you pay peanuts, you get monkeys!

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

 

[comdata]

Jinxs, I would like a copy as well; thank you.

ics at mc dot net