IP Office Auto Attendant to paging system

[cwhite432]

I have an Avaya IP Office system with the need to be able to call in remotely and press a hidden button in the auto attendant menu to access the paging system. I Have made a short code #300 with the "dial paging" feature sent to the analog extension of the paging system. Internally everything works like it should. I can dial #300 from a phone and access it as expected. In the auto attendant I set option 9 to transfer to #300. When I try it remotely, it seems to attempt the connection but starts the auto attendant message over again when it can't get thru. Any help is appreciated.

 

[Jerrberr]

Ill be watching this thread! Ive been trying to figre this out too! The business owners would LOVE this linked in with the camera system we have installed we would be granting them AWSOME power to correct (as my client so diplomaticly stated as "disturbing behavior" of their employees, as well as a healthy invoice for us!
From the attempts i have tried the IP Office is relaying to the exts that you are "not" on a local line. I have bounced this off of phantom extensions, hunt groups even tried through Auto attendant( dont ask it was an experiment and messy config)but it knows you are not on a hardline inside.
hope you get a response from one the masters here. They are pretty damm smart but little hard to get some attention with being called on alot.

Jerr Berr

 

[snowman50]

Try putting it through to dummy extn which is then forwarded to #300

 

[cwhite432]

Good thinking Snowman. I'll try that and let y'all know. Thanks

 

[amriddle01]

I think Jerrberr tried that.....

I have bounced this off of phantom extensions, hunt groups even tried through Auto attendant

 

[mforrence]

Adding a true station level page adapter would make this a breeze - however, after the page, the caller can only hang up. Or, with VMPro, send to a function that allows caller to record the page message, send the caller to a hunt group, then have VMPro perform a post-dial to paging system. I have this functioning at several sites.

 

[amriddle01]

What I would try is.... set up mobility for a user with mobile call control set, point a spare DID/DDI to an FNE31 shortcode, then they can simply call in get dial tone and dial #300 ....should work

 

[Jerrberr]

Yeah I tried that, but with so many tweaks possible, I gladly cheer ya on to having a swing at it! i could have had one small thing out of order and struck out because of it.

Jerrberr

 

[amriddle01]

Try my mobility/twinning solution, should work

 

[Jerrberr]

Would any of these be able to work the Intercom paging for a two way hands free response? Im thinking to be able to see an area such as a warehouse page to a desk( over IC and be able to converse live. That is the ultimate solution, not that a remote page is not still powerfull in it own zone application. Ill have to try this now.
But is the station level page adapter an Avaya product or third party? The VM Pro option is cool though but hints at demanding programming time on VM PRO.
Can you explain the FNE31 shortcode, that is a new one for me.


Jerrberr

 

[amriddle01]

When you use the FNE shortcode it will present you dialtone, you will be able (I think) to dial any shortcode you could sat at your deskphone, so yes that includes Dial Direct which would open up speakerphone at the target extn for 2 way conversation

Look in user "mobility" help for how to configure

 

[Jerrberr]

Thanks, that gives me great insight, just need to readup on it and get onsite to test it.
JerrBerr

 

[IPGuru]

have You tried using a shortcode that is just numbers (no # or *)

V9.0 also allows the AA to go to Park & Page, but I am not sure if this would help you.

A Maintenance contract is essential, not a Luxury.
Do things on the cheap & it will cost you dear

 

[Gunnaro]

Andy's suggestion on using FNE would be the safest option, only a mobile number registered in the IPO as twinning + One-X Mobile enabled can execute the command.
I've one this many times, for different purposes like open doors or dial tone on other units in SCN.
But, the # can cause trouble, put a * (star) in front of the #, so *#300.

To make it easier for the user, store the number + short code in the mobile contact list like this:

<DDI>p<SC> (Nokia, Motorola, Sony, Samsung)
<DDI>,<SC> (Iphone)

example: 555-1234p*#300

This will make the mobile wait for new dial tone before sending the last digits (short code) to the system.

Kind regards

Gunnar
__________________________________________________________________
Hippos have bad eyesight, but considering their weight, it’s hardly their problem