Hi all
What would be the best way for the following
I have 2 sites, one with a G3r V11 with ACD , cms the lot, the other site just has S8700 CM2, no ACD basic handsets pretty much nothing. We need to add a call center for this, but the cust can not pay to get the S8700 ACD'd up. Can I use IP Agents from the G3r over a DWDM 100 Meg link that currently goes between the 2 sites. Basically the G3r will do all the work and ACD stuff, and calls will be somehow IP over the DWDM and present on either PC's with USB headsets or IP trunks to phones with a GUI interface. Sorry its a bit odd, anyone got a good solution for this please, also can we have CMS supervisors over this.
Thanks
frankie
What would be the best way for the following
I have 2 sites, one with a G3r V11 with ACD , cms the lot, the other site just has S8700 CM2, no ACD basic handsets pretty much nothing. We need to add a call center for this, but the cust can not pay to get the S8700 ACD'd up. Can I use IP Agents from the G3r over a DWDM 100 Meg link that currently goes between the 2 sites. Basically the G3r will do all the work and ACD stuff, and calls will be somehow IP over the DWDM and present on either PC's with USB headsets or IP trunks to phones with a GUI interface. Sorry its a bit odd, anyone got a good solution for this please, also can we have CMS supervisors over this.
Thanks
frankie