Ip Agent features

[alberton]

We have an Ip Agent installed and we followed all documentation instructions about the Ip Agent installation procedure.
All is working fine but when we try to login the agent as an ACD agent by the "login" button the PC just gives a tone sound and showes this message "Your call could not be completed. Please try again" and never give the confirmation tone. The only way to log a agent is dialing the FAC but not thought the login or logout buttons.
Any ideas?
Thanks

 

[phoneguy55]

Do you have an avaiable licenses for IP agent? Or are you trying to use a new version and you are licenesed for an old one? Not sure, just thowing out ideas...

 

[98Converter]

Make sure the abbrv-dial # on the station form is correct from your FAC's for agent login/logout, etc...

Thanks,
CJH

We are what we repeatedly do. Excellence, then, is not an act but a habit. ARISTOTLE 384-322 B.C.

 

[alberton]

Answering to phoneguy55 I have licenses for Ip Agent and all requirements regarding the Ip Agent Documentation, because I checked all points in the manual and we adjust to it.
What I tryed was a Ip Agent Release 3 and then Release 6 connecting to a Definity SI R9.5 and Ip Agent connected fine to the switch. The problem is when I log in an agent using the Login Button what appears a screen asking for a login number and password. When I provide that dates the Ip Agent just gives us a continuous tone up to it silences and finally the agent is not loged in the Ip Agent. The only way to connect an agent with the Ip Agent is dialing the login FAC and the login or dialing the abrv-dial login button, but not though the Login Button.
Any help will be appreciated.

 

[lexcruz]

We are using verison 5.0.4 -
1. I would get that error some times, inconsistently and what seemed to have worked for us, is waiting a few seconds after you enter the agents login and password. There's usually an hour glass showing for a few seconds. Then I would have to hit the release button on the GUI and everything would work fine. Also, check the version of phones that you are setting up with IP Agent. Our CallMaster phones are old, so our stations are set up as 603E1's. Not all phones work with IP Agent.

 

[hmcdade]

If you are logging in IP Agent in Telecommuter mode, make sure that the telephone number you entered for the "Telephone At" section on first login screen, is a number that can be dialed by your switch.

 

[hmcdade]

Also, make sure if you selected "Use Auto Answ" when you installed IP Agent, make sure "Auto Answ" is selected (ACD or All) on page 2 of the Station form for the extension you are using.

 

[phonegoober]

you may want to put a # in front of the agent ID.
we ran into that before before we upgraded to 8700/comm mgr.