Having an issue with phones at a remote location unable to register to pbx. Here is the scenario
1. Remote location through a 3rd party company takes our calls after 9pm. We supplied the vendor with the phones and they in turn plug the sets into thier own network.
2. Ip addresses for the phones have been administered in the PBX through the ip-network-map forms and the Ip-network-region has been also administered.
3. When a working phone is unplugged and re-booted the phone does not come back online. It momentarily is assigned an Ip address from DHCP via the vendors network but they see the ip drop. Then the phones just stay in a dicover mode.
4. I had the contact in Arizona try to ping the call server IP address, the file server ip address and they were able to.
What could be cuasing the ipaddress to just drop off the phone? Why is this only effecting new or phones that are being unplugged then re-plugged at the same location.
Prflash
1. Remote location through a 3rd party company takes our calls after 9pm. We supplied the vendor with the phones and they in turn plug the sets into thier own network.
2. Ip addresses for the phones have been administered in the PBX through the ip-network-map forms and the Ip-network-region has been also administered.
3. When a working phone is unplugged and re-booted the phone does not come back online. It momentarily is assigned an Ip address from DHCP via the vendors network but they see the ip drop. Then the phones just stay in a dicover mode.
4. I had the contact in Arizona try to ping the call server IP address, the file server ip address and they were able to.
What could be cuasing the ipaddress to just drop off the phone? Why is this only effecting new or phones that are being unplugged then re-plugged at the same location.
Prflash