Intra-Switch CDR 2

[timmylange]

Okay, I'm trying to log all internal calls in my organization. I know to turn on the "Intra-Switch CDR" option in ch sys cdr, however when I try and go over to that field, I'm not allowed. In fact, the following fields are not accesible:

Condition Code 'T' For Redirected Calls?n
Remove # From Called Number?n
Intra-Switch CDR?n
Outg Trk Call Splitting?y
Outg Attd Call Record?y

Is there any reason why these fields are not accesible?? Is it something Avaya needs to turn on? I am logged in using the dadmin account, which I imagine should give me proper access. I have added about 5 stations to the add intra-switch cdr list just as a test. Any help anyone can give will be appreciated. Thanks!

 

[4merAvaya]

What software version and platform are you running? Does the terminal emulator that you are using match the one input to the switch? Don't use GEDI, use emulator. There is a limit on how many stations you can mark for intra-switch CDR. In a G3V9 there is a maximum of 1000 entries.

Kevin

 

[1a22ip]

Have you changed Record Outgoing Calls Only? to a Y.

This did it for me
Hope this helps
ED

1a2 to ip I seen it all

 

[1a22ip]

I'm sorry this should be Record Outgoing Calls Only? N

Sorry about that
ED

1a2 to ip I seen it all

 

[timmylange]

Kevin, Ed - Thanks for your replies. Record Outgoing Call Only? has always been set to No. I tried changing it to Yes, just for the heck of it, but it didn't do anything. I am using the emulator thru ASA, so I can't imagine it being an issue with that. I believe my system is a G3v11 and it does allow for 1000 entries, which I'm currently using 7. Anyone else out there have any ideas??? Thanks!

 

[mikeydidit]

If I am reading this right, you currently have 7 members that you are capturing calls on. If this is the case you would just need to "ch intra" and add their numbers to the list. If you are not logging any calls and need to set it up for the first time below is the setting for ours.



CDR SYSTEM PARAMETERS

Node Number (Local PBX ID): 1 CDR Date Format: month/day
Primary Output Format: unformatted Primary Output Endpoint: xxxxx
Secondary Output Format:
Use ISDN Layouts? n
Use Enhanced Formats? n Condition Code 'T' For Redirected Calls? n
Modified Circuit ID Display? n Remove # From Called Number? n
Record Outgoing Calls Only? n Intra-switch CDR? y
Suppress CDR for Ineffective Call Attempts? y Outg Trk Call Splitting? y
Disconnect Information in Place of FRL? n Outg Attd Call Record? y
Interworking Feat-flag? y
Force Entry of Acct Code for Calls Marked on Toll Analysis Form? n
Calls to Hunt Group - Record: group-ext
Record Called Vector Directory Number Instead of Group or Member? n

Inc Trk Call Splitting? n
Record Non-Call-Assoc TSC? n Call Record Handling Option: warning
Record Call-Assoc TSC? n Digits to Record for Outgoing Calls: dialed
Privacy - Digits to Hide: 0 CDR Account Code Length: 3

My first thought was their may be something in the system parameters customer options that would need to be turned on but I didnt see anything there.

Mike Jones
Louisiana State University Health Sciences center