Hi All,
I'm working in a directory enquiries call centre and am attempting to construct a piece of software which will provide a live feed of certain events. These events take place in the application (vStation), which is used to search our directory listings. These are CTI events (call_start, call_end, etc) and will provide the means to display the individuals performance stats in real-time.
So far I have successfully build a version which looks at the standard event details but in order to incorporate some of the more specific CTI event I need to be able to interpret the binary part of the eventlog. This is where I am stuck.
Not sure if this helps but there is a tool for viewing vStation events which is a built in HTML. The code in the eventlog viewer suggests I should convert the binary data into XML, although I don't know how to do this.
If anyone can suggest anything to point me in the right direction here I would massively appreciate it.
Thanks
Ashwah
I'm working in a directory enquiries call centre and am attempting to construct a piece of software which will provide a live feed of certain events. These events take place in the application (vStation), which is used to search our directory listings. These are CTI events (call_start, call_end, etc) and will provide the means to display the individuals performance stats in real-time.
So far I have successfully build a version which looks at the standard event details but in order to incorporate some of the more specific CTI event I need to be able to interpret the binary part of the eventlog. This is where I am stuck.
Not sure if this helps but there is a tool for viewing vStation events which is a built in HTML. The code in the eventlog viewer suggests I should convert the binary data into XML, although I don't know how to do this.
If anyone can suggest anything to point me in the right direction here I would massively appreciate it.
Thanks
Ashwah