Internet Explorer problems in XP home

[NTesla]

I have a system running windows XP home. When Internet Explorer starts the default web site is loaded with out a problem. However when another website (any web site) is loaded Internet Explorer crashes. I have gone into add/remove software and uninstalled Internet Explorer. However their is still a folder or Internet Explorer in the Programs folder. When I try to reinstall Internet Explorer 6.0??? I get and that a newer version of IE already exists and setup cannot continue.

Should I search the registry and delete all entries for IE and then reinstall or does somebody have a better solution?

 

[linney]

Can you explain what you did in Add or Remove? Did you perhaps remove a Hotfix for IE mistakenly believing you were removing IE?

293907 - How to Uninstall Internet Explorer 6

http://support.microsoft.com/default.aspx?scid=kb;en-us;293907&FR=1&PA=1&SD=HSCH

You use Add/Remove programs in Control Panel in relation to IE via Add/Remove Windows Components.

Uncheck the entry for Internet Explorer. Press Next. This will remove all IE and Outlook Express icons only (not the program). Repeat the process, this time reselect and check Internet Explorer. Press Next. This will restore fresh icons that were previously removed. This option only repairs icons and shortcuts of IE and Outlook Express and does not remove either program from your system.


If you want to repair IE try these.

You can reinstall IE in Windows XP by clicking Start, Run and entering the following command:

rundll32.exe setupapi,InstallHinfSection DefaultInstall 132 c:\windows\inf\ie.inf

(where c: is your Windows drive).

You will need to have your XP CD available. If you re-install remember to update it.

Using SFC /Scannow at the command prompt will help in repairing IE.

Before attempting the repair try some of the options in these articles.

Troubleshoot Situations Where You Cannot Connect to Secure Web Sites by Using Internet Explorer in Windows XP

http://support.microsoft.com/default.aspx?scid=kb;en-us;813444

281679 - You Cannot Open New Internet Explorer Window or Nothing Happens After You Click a Link

http://support.microsoft.com/default.aspx?scid=kb;en-us;281679&FR=1&PA=1&SD=HSCH

How to Reinstall or Repair Internet Explorer and Outlook Express in Windows XP (Q318378)

http://support.microsoft.com/support/kb/articles/q318/3/78.asp

 

[NTesla]

Thanks Linney for the help. However I still have the orginal problem. When Internet Explorer is loaded the default site

http://www.yahoo.com

comes up completly with no problem. I have run Windows update with no problem. The problem is when I goto another site does not matter which one of the millions of them out their. I get error window after error window with the title Internet Explorer and a description of Unspecified Error.

Adventually Internet Explorer will close itself. Does anybody know how to fix this problem?

Thank You

 

[linney]

If you followed all of the above suggestions,try this FAQ in case it is Spyware or Virus problems.

faq608-4650

After that you may be looking at this.

You could try repairing windows itself by running it over itself. You will lose all your windows updates but your files will be untouched.

How to Perform an In-Place Upgrade (Reinstallation) of Windows XP (Q315341)

http://support.microsoft.com/support/kb/articles/q315/3/41.asp

 

[NTesla]

Ok. I have run Norton Anti-Virus, and the freedom online virus scanner. Both said system was virus free. Although Norton Anti-Virus did remove some Adware software Topmoxie.

I ran the CWShredder, Spybot, and Ad-Ware. Between Norton, Spybot and AD-Ware 20 different items were removed weather registry entries or files. LSPfix was run, as well as Winsock was run. I even ran XP network connection (right click on connection and click repair) repair all to no success.

When I first got the system all critical updates were installed, all though the recommend windows updates were not, their was also one driver download not installed, and the lan connection was firewalled. They are running Stopzilla to stop pop ups. Norton Anti-Virus was upto date with 1-21-04 updates, I did update them to 1-23-04 before scanning. Norton Auto protect was also running when I received the system.

I have run hijack this on the system and have saved the log and will post when someone request me to.

 

[carrr]

Ok.
Post it please.

"'Tis an ill wind that blows no minds." - Malaclypse the Younger

 

[NTesla]

Ok here it is. I put a blank line between the entries to try and make it easier to read.

Logfile of HijackThis v1.97.7
Scan saved at 10:35:32 AM, on 1/26/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\STOPzilla!\szntsvc.exe

C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe

C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\System32\hkcmd.exe

C:\Program Files\Compaq\Easy Access Button Support\StartEAK.exe

C:\Program Files\Microsoft Works\WksSb.exe

C:\Program Files\BroadJump\Client Foundation\CFD.exe

C:\Program Files\Common Files\Symantec Shared\ccApp.exe

C:\Program Files\STOPzilla!\Stopzilla.exe

C:\Program Files\Common Files\Real\Update_OB\realsched.exe

C:\Program Files\Compaq\Easy Access Button Support\CPQEADM.EXE

C:\COMPAQ\CPQINET\CPQInet.exe

C:\Program Files\Messenger\msmsgs.exe

C:\Compaq\EAKDRV\EAUSBKBD.EXE

C:\Program Files\AIM95\aim.exe

C:\PROGRA~1\Compaq\EASYAC~1\BttnServ.exe

C:\Program Files\FinePixViewer\QuickDCF.exe

C:\Program Files\JavaSoft\JRE\1.3.1_02\bin\javaw.exe

C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe

C:\Program Files\QUICKENW\QWDLLS.EXE

C:\WINDOWS\System32\PackethSvc.exe

C:\Program Files\Compaq\Compaq Advisor\bin\compaq-rba.exe

C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe

C:\Program Files\Norton AntiVirus\navapsvc.exe

C:\WINDOWS\system32\pctspk.exe

C:\Program Files\Norton AntiVirus\SAVScan.exe

C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

C:\Documents and Settings\Elaine Coleman\Local Settings\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar =

http://store.presario.net/scripts/redirectors/presario/storeredir2.dll?s=searchfavweb&c=3c01&lc=0409

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =

http://www.yahoo.com/

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Compaq

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,Shellnext =

http://go.microsoft.com/fwlink/?prd...9&ar=AppCompatVendors&sar=AppHelpVendor&o1=23

N3 - Netscape 7: user_pref("browser.startup.homepage", "

http://start.earthlink.net/");

(C:\Documents and Settings\Elaine Coleman\Application Data\Mozilla\Profiles\default\y1nhoi4y.slt\prefs.js)

N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%206%5Csearchplugins%5CSBWeb_01.src" (C:\Documents and Settings\Elaine Coleman\Application Data\Mozilla\Profiles\default\y1nhoi4y.slt\prefs.js)

O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx

O2 - BHO: (no name) - {4E7BD74F-2B8D-469E-C0FF-FD60B590A87D} - C:\PROGRA~1\COMMON~1\Real\Toolbar\realbar.dll

O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll

O2 - BHO: (no name) - {E3215F20-3212-11D6-9F8B-00D0B743919D} - C:\WINDOWS\System32\StopzillaBHO.dll

O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll

O3 - Toolbar: REALBAR - {4E7BD74F-2B8D-469E-C0FF-FD60B590A87D} - C:\PROGRA~1\COMMON~1\Real\Toolbar\realbar.dll

O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx

O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe

O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe

O4 - HKLM\..\Run: [WCOLOREAL] "C:\Program Files\COMPAQ\Coloreal\coloreal.exe"

O4 - HKLM\..\Run: [CPQEASYACC] C:\Program Files\Compaq\Easy Access Button Support\StartEAK.exe

O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers

O4 - HKLM\..\Run: [srmclean] C:\Cpqs\Scom\srmclean.exe

O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe

O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"

O4 - HKLM\..\Run: [STOPzilla] "C:\Program Files\STOPzilla!\Stopzilla.exe" /autorun

O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot

O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN

O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background

O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM95\aim.exe -cnetwait.odl

O4 - HKLM\..\RunOnce: [Compaq_RBA] C:\Program Files\Compaq\Compaq Advisor\bin\compaq-rba.exe -z

O4 - Global Startup: Billminder.lnk = C:\Program Files\QUICKENW\BILLMIND.EXE

O4 - Global Startup: Exif Launcher.lnk = C:\Program Files\FinePixViewer\QuickDCF.exe

O4 - Global Startup: LimeWire 3.5.8.lnk = C:\Program Files\LimeWire\3.5.8\LimeWire.exe

O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE

O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?

O4 - Global Startup: MRIS VPN Client.lnk = C:\Program Files\Cisco Systems\VPN Client\ipsecdialer.exe

O4 - Global Startup: Quicken Startup.lnk = C:\Program Files\QUICKENW\QWDLLS.EXE

O8 - Extra context menu item: LimeShop Preferences - file://C:\Program Files\LimeShop\System\Temp\limeshop_script0.htm

O9 - Extra button: AIM (HKLM)

O9 - Extra button: Messenger (HKLM)

O9 - Extra 'Tools' menuitem: Messenger (HKLM)

O9 - Extra button: Support (HKCU)

O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll

O14 - IERESET.INF: START_PAGE_URL=http://store.presario.net/scripts/redirectors/presario/storeredir2.dll?s=consumerfav&c=3c01&lc=0409

O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) -

http://207.188.7.150/1391b8e86af916489222/netzip/RdxIE601.cab

O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) -

http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37846.4776736111

O16 - DPF: {C81B5180-AFD1-41A3-97E1-99E8D254DB98} (CSS Web Installer Class) -

http://www.freedom.net/viruscenter/onlineviruscheck/cabs/cssweb.cab

O16 - DPF: {CA034DCC-A580-4333-B52F-15F98C42E04C} (Downloader Class) -

https://www.stopzilla.com/_download/Auto_Installer/dwnldr.cab

 

[carrr]

Disable Stopzilla, then try changing web pages.
Any change?



"'Tis an ill wind that blows no minds." - Malaclypse the Younger

 

[bcastner]

And leave it single spaced.
I appreciate the thought, but it is much harder to read.
Bill

 

[carrr]

I second that...
I thought my eyes were going when I first looked at it.

"'Tis an ill wind that blows no minds." - Malaclypse the Younger

 

[bcastner]

O4 - Global Startup: LimeWire 3.5.8.lnk = C:\Program Files\LimeWire\3.5.8\LimeWire.exe

Use Control Panel, Add/Remove Programs, to remove Limewire, or live with the advertisements it creates.

 

[NTesla]

bcastner,

What is limewire, I was wandering if this had anything to do with the problem? I never heard of it.

 

[linney]

http://www.google.com/search?sourceid=navclient&ie=UTF-8&oe=UTF-8&q=Limewire

http://groups.google.com/groups?sourceid=navclient&ie=UTF-8&oe=UTF-8&q=Limewire

 

[NTesla]

I appreciate all the help that everybody has given me with this problem...heck all my post!! I have a policy never give up on a problem until every possible solution has been exhausted. However before I was able to carry that out with this problem I had to return the system to the customer. Like bcastner, we currently have about 8 inches of snow on the ground and more supposedly on the way. My customer wanted her computer back so that she could work from home. I installed netscape 7.1 on the system and it works fine. If I have this system come back for anything else I will let everybody know what came of the situation.

Once again I really appreciated everybodys help!!! Hopefully one day I can return the favor!!!